Family Support Worker

Twin Oaks Community Services provides a full array of case management services to children who are at risk of being removed or have been removed from their homes as a result of abuse, neglect or abandonment. Services include but are not limited to in home visits, preparation of court reports and court representation, case plan development, permanency planning and staffing, case documentation and data management, coordination with other providers and community resources, and promoting child well-being.

Family Support Worker

The Family Support Worker aids in the prevention of child abuse and neglect in at-risk families by providing appropriate modeling techniques, education and other supportive services.

Position Prerequisites

1. High School diploma or GED equivalent
2. Two years of experience working with children/families. Previous experience in a social services organization is preferred.
3. Valid Florida Driver’s License.

4. At least 21 years old

Responsibilities and Duties

This list of responsibilities and duties is not intended to be exhaustive. Twin Oaks reserves the right to revise this job description as needed to comply with actual job requirements.

1. Assist in developing and maintaining client records and program documentation (initial assessments, goal planning, progress notes termination summaries, etc.); enter necessary information into required software system(s) in a timely and accurate manner.

2. Provide appropriate modeling techniques, education and other supportive services as delineated in service plan.

3. Assist Case Manager, Counselor or Social Worker in providing case management support services (i.e., information, assessments, referral and linkages).

4. Directly transport or arrange for transportation of clients to visitations, medical appointments, counseling, shopping, etc.

5. Monitor quality of care by complying with contract requirements for contacting clients by phone, by letter, and/or by conducting home/residential visits.

6. Facilitate or co-facilitate educational classes such as parenting skills, independent living skills, anger management, household management, behavior management, pregnancy/pre-natal care etc.

7. Co-lead parent/child play groups.

8. Supervise children during scheduled visits, in-home services, visitations or in other situations as directed

9. Participate in weekly client staff meetings, as requested.

10. Participate in the quality management process.

Skills, Abilities, and Expectations

1. Knowledge of community resources.

2. Planning, organization and time management

3. Effective oral and written communication
4. Interpersonal relationship building, collaboration and teamwork
5. Effective parenting skills
6. Effective listening skills
7. Learn computer systems and MS Office, including Word, Excel and Outlook in order to perform essential functions.
8. Interact effectively with children and families from diverse backgrounds
9. Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary
10. Establish trusting relationships with clients and family members.
11. Identify and understand environmental stressors
12. Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems
13. Respond to emergency and life-threatening situations appropriately and effectively
14. Be sensitive to service population’s cultural/socioeconomic characteristics
15. Perform under strong demands in fast-paced, diverse environment
16. Handle confidential information appropriately
17. Observe and accurately report the functioning of individuals and families.
18. Work on multiple tasks while maintaining a high attention to detail, accuracy and quality
19. Commit to providing high levels of customer satisfaction with positive service delivery results
20. Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change
21. Work a standard scheduled week, which may include weekends, holidays and evenings.
22. Work flexible hours
23. Travel as needed to conduct business related activities.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: On the road

Salary : $18