What are the responsibilities and job description for the Veterinary Client Service Representative position at Twin Tails Veterinary Hospital?
Client Service Representative (CSR) – Twin Tails Veterinary Hospital
Twin Tails Veterinary Hospital is a family-owned small animal practice opening in late May/early June 2025 in Garnet Valley, PA. We are building a team that values compassion, teamwork, and excellence in veterinary care. As a new practice, this is an exciting opportunity to be part of something from the ground up and help shape our culture and client experience.
We are guided by our Core Values:
- Respect – For our clients, patients, and each other.
- Compassion – Empathy and kindness in every interaction.
- Loyalty – Dedication to our team and clients.
- Education – Continuous learning and professional growth.
- Teamwork – Supporting one another to provide the best care.
About the Role
As a Client Service Representative (CSR), you will be the first and last point of contact for our clients, creating a welcoming and professional experience while supporting our veterinary team with scheduling, client communication, and administrative tasks.
Key Responsibilities
- Greet clients warmly and assist with check-in/check-out.
- Answer phone calls and emails, schedule appointments, and provide information.
- Process payments and maintain accurate client records.
- Ensure a clean and organized reception area.
What We’re Looking For
- Previous customer service experience (veterinary or medical preferred).
- Excellent communication and multitasking skills.
- A team player with a positive, compassionate attitude.
- Availability to work Monday-Saturday during operational hours:
- Monday, Tuesday, Thursday: 8:00 AM - 8:00 PM
- Wednesday: 8:00 AM - 6:00 PM
- Friday: 8:00 AM - 5:00 PM
- Saturday: 8:00 AM - 1:00 PM
- Sunday: Closed
Why Join Us?
- Competitive Pay & Benefits – Health insurance, PTO, and employee discounts.
- Professional Growth – Training, CE, and mentorship opportunities.
- Team-Oriented Culture – Be part of a supportive and passionate team.
How to Apply
Submit your resume and cover letter via really.
Be part of an exciting new practice that values its team and the pets we care for!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Uniform allowance
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
