What are the responsibilities and job description for the Director of Payment & Fraud Strategy position at Twinspires - Louisville & Lexington, KY?
SUMMARY:
The TwinSpires Segment Director of Payment and Fraud Strategy will be responsible for the company's payment strategy, fraud prevention and detection, vendor relationships, and overall payment and fraud operations. This position will work closely with the product, finance, data, compliance, and fraud teams to lead cross-functional initiatives such as commercial negotiations, geographic expansion, fraud mitigation, and management of the payment stack. A successful candidate will have leadership experience as well as a strong background in fraud strategy, electronic payments and digital identity management, in the gaming industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop and oversee the payments and fraud strategy including technology, partners, redundancies, and commercials.
- Lead a cross functional Fraud mitigation team, impacting fraud risk across various areas through an ideal combination of strategies, data, infrastructure, people and processes
- Determine and execute upon Fraud strategy balancing risk mitigation while also reducing impacts to the business and customer experience
- Define, implement, and impact relevant financial, operational, and customer experience KPIs and drive business integration accordingly in alignment with broader business goals and objectives
- Contribute to the planning and execution of successful product initiatives by prioritizing features, enhancements, and updates to the product roadmap based on customer feedback, analysis, and business objectives.
- Influence and oversee projects that will achieve the broader company goals including collaborating cross functionally to bring in relevant stakeholders, ensure your team’s priorities are represented and remove roadblocks
- Communicate vision, goals, key insights and impacts of team throughout organization including communication to Executive team
- Create a positive and focused team environment by expecting high performance levels, promoting empowerment and good judgment, and communicating with transparency
- Continually seek and identify opportunities to improve the customer experience, reduce expense or make people’s work day easier
QUALIFICATIONS:
- Bachelor’s degree required; Masters/MBA preferred
- 10 years of experience in a fraud, risk, payments, analytics or operational role
- Strong understanding of fraud vectors, strategies, tools and infrastructure in a high transaction volume digital environment;
- Excellent written and verbal communicator with experience communicating with all levels up to and including executive management
- Proven ability to build an effective team - continuing to develop, coach and motivate while driving results
- Experience working cross-functionally to obtain buy-in, must be able to influence stakeholders and get other teams on-board in helping achieve your goals
- Creative problem solving and analytical skills; ability to develop/implement process improvements
- Strong organizational, prioritization, and time management skills, ability to multitask
- Experience with payment solutions from Plaid or Paypal a plus
- Data analysis and business data reporting experience preferred
- Experience in Horse Racing or Gaming desired