What are the responsibilities and job description for the Twitch Interactive, Inc. - D48 is hiring: Senior Software Engineer, Mobile Video position at Twitch Interactive, Inc. - D48?

Job Summary : The Bilingual Senior Resident Services Coordinator provides services to a diverse group of older adults including formerly homeless seniors and those with various mental health and substance use histories, living in a 94-unit senior supportive housing site in San Francisco’s Mission District, where 30% of the population is monolingual Cantonese speaking. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS, and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs.

Status : Full-time, Nonexempt, Regular

Location : Mission neighborhood, San Francisco

Hours : Monday through Friday 9 : 00 a.m. – 5 : 30 p.m., occasional evenings and weekends

Salary : $30.26 - $31.85 per hour; Comprehensive Benefits

Schedule : Weekly Schedule. Hybrid (1-2 days remote)

The Organization : A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and / or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, Polk Gulch neighborhoods, and more. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, leading coordination with Property Management and other third party providers
Collaborate with onsite staff, other CCDC departments, and city funders
Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
Provide technical assistance, staffing support and translation services to all resident groups
Support residents facing housing stability issues including applying for rental assistance.
Work on other resident services projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication.
Order and physically shop for and purchase program supplies
Administer and manage resident rooftop garden
Gather, track and provide information for city mandated reporting

Job Responsibilities

Case Management / Information and Referral / Housing Education :

Orient new residents to Resident Services, working with them to identify services / benefits that best fit their needs

Provide direct services such as information and referrals, and translation / interpretation assistance to an increasingly higher needs population

Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable.

Develop on-going cooperative network of government and social service agencies

Serve as an advocate and liaison for residents with service agencies and / or property management

Work in partnership with residents on their rights and responsibilities as tenants

Resident Community Building :

Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following : health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills

Provide mediation between residents when needed

Support resident leadership and empowerment through resident volunteerism or existing resident groups

Work with property staff and residents to develop and implement activities and systems that promote safety and security

Educate and / or link residents to community / neighborhood projects that impact their quality of life

Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues

Administrative :

Track resident services data in multiple databases on a regular basis

Complete / maintain service reports, grant reports, activities budgets, program files, and other paperwork

Provide information for and / or assist with writing grant applications

Conduct resident surveys to measure programs

Create monthly calendar of events and activities, and produce outreach flyers

Assist Resident Services team and at organization events

Attend meetings and trainings

Other :

Represent organization to residents and community agencies

Contribute to a safe and pleasant work environment

Follow policies and procedures, including safe work practices

Other duties as assigned

Knowledge, Skills, and Experience

Ability to work with people from ethnically and socio-economically diverse backgrounds

Sensitivity to issues facing elderly populations

Ability to facilitate group activities with challenging participants

Crisis de-escalation and resolution skills

Minimum Qualifications

Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and / or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or

High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and / or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities

One year of experience in developing, organizing, and implementing group activities

One year of experience working with older adults

Experience in program planning, facilitating meetings, and conducting training

Ability to work effectively with culturally diverse populations

Bilingual / biliterate in English / Cantonese

Knowledge of, and sensitivity to, the needs of low-income people

Ability to travel throughout San Francisco

Preferred Qualifications :

Knowledge of public benefits and how to screen for benefits eligibility

Experience providing services to seniors and adults with substance use / mental health needs

Experience working in a Permanent Supportive Housing environment

Experience working with on-site Property Management to promote housing stabilization / retention for low-income residents

Experience working within a Harm Reduction Model

Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site

Prior experience measuring program outcomes

Physical Description :

Able to work in an office most of the time

Exposure to office electronic equipment

Able to work frequently / occasionally in poor weather conditions including heat, cold, rain or storm

Able to work in all outside weather conditions, including heat, cold, rain, or storm on a basis

Able to work with industrial cleaning chemicals

Able to frequently use the following equipment : computer, telephone, pen / pencil, stapler, copier, fax machine, file cabinet

Able to travel to multiple CCDC buildings and community locations throughout San Francisco

Able to travel throughout a building, including elevators, stairs, and hallways

Able to communicate clearly verbally and in writing

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Salary : $30 - $32

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