Operations Program Manager

Two Dots is using AI to remake the way consumer underwriting is done, starting with residential real estate. Most consumers' most important financial information is locked up in documents, and we’ve built technology that is able to harness this data to make better lending decisions. We’ve coupled this underwriting agent with advanced document and identity anti-fraud, and we’re working toward democratizing sophisticated consumer underwriting for all.

After raising our Series A, we are growing rapidly! And could use your expertise to help us become the new standard in consumer underwriting.

Please note that we require all full-time employees to work from our office in San Francisco, CA.

Role overview:

Two Dots is looking for an Operations Program Manager to join our small, but growing team. In this role you will be responsible for building out the operations program designed to make our AI stronger. Additionally, you will be managing our underwriting and fraud forensics teams, overseeing their day to day and ensuring the program is scalable, efficient, and metrics driven. The ideal candidate will be data driven, strategic, and has experience in maintaining high quality customer support and/or data labeling operations.

Key Responsibilities:

• Manage the large international team that is responsible for Two Dots customer support and data tagging
• Consistently design, generate, and circulate metrics that drive clarity and alignment among your team
• Take end to end responsibility for results, regardless of what that entails, including hiring additional managers as ended, working cross-functionally, and auditing low-level tasks
  
  

Desirable Traits:

• Experience managing a remote team of support specialists and QA
• Proven record of academic and professional excellence, ideally in an operations-heavy environment
• Demonstrated ability to learn quickly and adapt to new challenges
• Strong project management skills and the ability to drive initiatives from conception to execution
• Proficiency in Excel and SQL
• Strategic thinker with the ability to work on multiple projects in a fast-paced environment
• Excellent communication and interpersonal skills, capable of explaining complex operational information in an understandable way
• A proactive, curious mindset with a relentless pursuit of excellence and innovation in tackling complex problems
• Hungry for personal and professional growth and ready to scale with Two Dots!
  
  

What you get in return:

• A chance to help build a company from the ground up
• An environment with a work culture that is based on trust, ownership, flexibility and a growth mindset
• A competitive salary, comprehensive equity package, and substantial benefits
  
  

Closing:

Two Dots is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!

Compensation is variable and is subject to a candidate’s personal qualifications and expectations. For this role, we offer the following base salary range, in addition to an equity package and full benefits: $150k - $225k per year.

Compensation Range: $150K - $225K