Demo

Operations Program Manager

Two Dots
San Francisco, CA Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 4/9/2025
Two Dots is using AI to remake the way consumer underwriting is done, starting with residential real estate. Most consumers' most important financial information is locked up in documents, and we’ve built technology that is able to harness this data to make better lending decisions. We’ve coupled this underwriting agent with advanced document and identity anti-fraud, and we’re working toward democratizing sophisticated consumer underwriting for all.

After raising our Series A, we are growing rapidly! And could use your expertise to help us become the new standard in consumer underwriting.

Please note that we require all full-time employees to work from our office in San Francisco, CA.

Role overview:

Two Dots is looking for an Operations Program Manager to join our small, but growing team. In this role you will be responsible for building out the operations program designed to make our AI stronger. Additionally, you will be managing our underwriting and fraud forensics teams, overseeing their day to day and ensuring the program is scalable, efficient, and metrics driven. The ideal candidate will be data driven, strategic, and has experience in maintaining high quality customer support and/or data labeling operations.

Key Responsibilities:

  • Manage the large international team that is responsible for Two Dots customer support and data tagging
  • Consistently design, generate, and circulate metrics that drive clarity and alignment among your team
  • Take end to end responsibility for results, regardless of what that entails, including hiring additional managers as ended, working cross-functionally, and auditing low-level tasks

Desirable Traits:

  • Experience managing a remote team of support specialists and QA
  • Proven record of academic and professional excellence, ideally in an operations-heavy environment
  • Demonstrated ability to learn quickly and adapt to new challenges
  • Strong project management skills and the ability to drive initiatives from conception to execution
  • Proficiency in Excel and SQL
  • Strategic thinker with the ability to work on multiple projects in a fast-paced environment
  • Excellent communication and interpersonal skills, capable of explaining complex operational information in an understandable way
  • A proactive, curious mindset with a relentless pursuit of excellence and innovation in tackling complex problems
  • Hungry for personal and professional growth and ready to scale with Two Dots!

What you get in return:

  • A chance to help build a company from the ground up
  • An environment with a work culture that is based on trust, ownership, flexibility and a growth mindset
  • A competitive salary, comprehensive equity package, and substantial benefits

Closing:

Two Dots is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!

Compensation is variable and is subject to a candidate’s personal qualifications and expectations. For this role, we offer the following base salary range, in addition to an equity package and full benefits: $150k - $225k per year.

Compensation Range: $150K - $225K

Salary : $150,000 - $225,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Operations Program Manager?

Sign up to receive alerts about other jobs on the Operations Program Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$138,649 - $191,575
Income Estimation: 
$182,502 - $249,036
Income Estimation: 
$207,946 - $249,343
Income Estimation: 
$175,165 - $219,883
Income Estimation: 
$182,642 - $260,237
Income Estimation: 
$127,593 - $180,574
Income Estimation: 
$173,898 - $215,349
Income Estimation: 
$175,869 - $224,608
Income Estimation: 
$226,328 - $346,983
Income Estimation: 
$181,348 - $253,947
Income Estimation: 
$57,441 - $74,403
Income Estimation: 
$64,132 - $77,443
Income Estimation: 
$67,582 - $88,476
Income Estimation: 
$69,196 - $90,129
Income Estimation: 
$69,261 - $91,404
Income Estimation: 
$69,261 - $91,404
Income Estimation: 
$88,031 - $110,533
Income Estimation: 
$94,544 - $118,022
Income Estimation: 
$87,462 - $118,395
Income Estimation: 
$90,329 - $120,891
Income Estimation: 
$90,329 - $120,891
Income Estimation: 
$125,552 - $162,907
Income Estimation: 
$115,496 - $142,565
Income Estimation: 
$96,188 - $130,586
Income Estimation: 
$106,030 - $150,547
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Two Dots

Two Dots
Hired Organization Address Santa Monica, CA Full Time
As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive ...

Not the job you're looking for? Here are some other Operations Program Manager jobs in the San Francisco, CA area that may be a better fit.

Operations Program Manager

EcoPlanet Green Operations GmbH, San Francisco, CA

County Champion Program Manager

Special Operations Finding Kids, San Francisco, CA

AI Assistant is available now!

Feel free to start your new journey!