What are the responsibilities and job description for the Customer Service Representative (Bilingual) position at TWO MEN AND A TRUCK®?
**Must be fluent in both English and Spanish**
TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
**Must be fluent in both English and Spanish**
What We Offer
- Base pay of $14.00/hour
- Opportunities to earn commission on sales
- 401k after one year of employment
- Career advancement opportunities
Responsibilities
- Provide outstanding customer service on all calls and online inquiries
- Recommend moving services and products based on cost, availability, and customer specifications
- Input information into internal move software to provide accurate moving estimates and schedule moves
- Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
- Prepare move-related paperwork and documents
- All other duties as assigned
Requirements
- High school diploma or GED; associate’s degree in a related field preferred
- At least 1 year of sales and/or customer service experience
- Must be fluent in both English and Spanish
- Excellent customer service skills: effective listening and communication
- Ability to multi-task and enter customer data into move software while on the phone
- Confidence to initiate customer contact and comfortable asking for the sale
- Willing to submit to pre-employment background check and drug screen
- Creative problem solving skills
- Exceptional organization and time management skills
- Strong team player who works productively with a wide range of people and personalities
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Humble, TX. The employer at this location is TMT Humble LLC.
Salary : $14
