What are the responsibilities and job description for the Community Manager position at Two Plus Four Property Management Co., Inc.?
The Community Manager role is Full-time (40 Hours) will oversee the day-to-day operational responsibilities of an affordable housing community. This includes financial, marketing and leasing, customer service, compliance and staff management responsibilities.
Essential Functions:
Financial/Administrative Operation
- Manage all communications with residents regarding rent and past due balances; prepare and facilitate reminders, payment arrangements, and/or legal eviction procedures according to company timelines.
- Collect rent, process billing statements, post payments, and deposit receipts according to company procedures and timelines (including Section 8 and other supplemental payments).
- Maintain accurate records and resident files in company approved, internal and external audit compliant order.
- Process move-out paperwork and security deposits; input information into Yardi.
- Order and maintain administrative office supplies.
- Ensure timely communication with the Regional Manager regarding all phases of property operation, resident issues and significant changes or problems.
Marketing/ Leasing/ Move In
- Formulate ideas for an effective marketing plan. Implement the marketing plan as directed by the Regional Manager.
- Accurately record and track quantity and details of telephone and in-person prospects.
- Show and lease apartments to prospective residents.
- Process, approve or deny rental applications in accordance with the Tenant Selection Plan, Marketing Plan, Compliance Programs and all applicable laws and regulations.
- Conduct new resident orientation to property including rules and regulations.
- Perform move in and move out inspections with residents.
Resident Retention
- Enforce and adhere to lease and rules and regulations as appropriate to Fair Housing laws and ensure consistent treatment of all residents.
- Maintain a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintain a positive customer service attitude; be pleasant, professional, and responsive to residents, prospective residents, vendors, and contractors.
- Process monthly lease renewals, prepare all necessary documentation and schedule and conduct interim and annual re-certifications or lease renewal signing according to policies and procedures. *Please refer to “Compliance” section along with policy and procedures for Affordable housing.
Physical Operation
- Monitor apartment inspections relating to move-in and move out procedures.
- Ensure property is prepared for scheduled audits or regulatory inspections.
- Walk and inspect property to monitor vacant apartments, model apartments, exterior lighting, landscaping, pavement conditions, etc. Report action items to Regional Manager.
Compliance
- Understand and conduct all business in accordance with regulations of HUD, DHCR, HFA, USDA and all other federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local and all other laws pertaining to multifamily housing and employees.
- Maintain accurate waiting list (AWL) in accordance with program compliance.
- Process required correspondence to remain in compliance with the 120, 90, 60- and 30-day notices (Affordable sites).
- Schedule and perform applicant/resident interviews.
- Obtain third party verifications on income, assets and deductions (when applicable).
- Ensure accurate and timely completion of all Certifications utilizing Tenant Rental Certification System (TRACS), Management Interactive Network Connection (MINC). (Affordable sites).
- Submit monthly reports to DHCR, HUD, USDA or other regulatory agencies as required.
- Follow all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.
Mental and Physical Demands:
- Must have excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.
- Must be computer proficient in Microsoft Office and ability to navigate the Internet.
- Must be able to manage a flexible schedule including overtime.
- Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.
Core Competencies/Qualifications
- High School Diploma with Real Estate Education/Degree Preferred
- Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.
- Command of the English language with the ability to edit the work or others.
- Familiar with standards for business letters, memos, contracts, etc
Two Plus Four Management Company Inc is an EEO employer - M/F/Vets/Disabled
