Support Services Specialist

As a Support Services Specialist, you will be instrumental in delivering high-quality customer support and client services. Reporting to the CSBG Director, your role involves utilizing your bilingual skills in English and Spanish to assist clients effectively. You will leverage your core competencies in communication, data entry, and phone etiquette to address inquiries and provide solutions. Your proficiency in Microsoft Word and relevant computer skills will enhance your ability to manage client interactions efficiently. Join our team to make a meaningful impact in supporting our community's needs

• Required Knowledge & Experience
• Associates Degree Preferred but not required
• Proficient in Microsoft Word
• Bilingual ability (Spanish) prefer but not required
• Must have professional ability to work effectively with other agencies and with a variety of clients and ability to manage time with a minimum amount of supervision.
• Must pass all preliminary pre hire requirements including but not limited to Drug Testing and Criminal Background Clearances.

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Duties & Responsibilities

• Greet clients (facilitate organization of waiting area).
• Obtain and copy necessary program documentation.
• Answer incoming calls in professional and courteous manner.
• Retrieve voice mail messages and return calls pertaining to general inquiries.
• Check people in to food pantry and ensure that clients are up to date with required documents from Northern Illinois Food Bank.
• Write up requests for payments on emergency assistance files.
• Communicate with emergency assistance vendors as necessary.
• Assist with CSBG data entry in STARS system, including input of payment services
• Maintain adequate supply of CSBG forms and flyers.
• Support the development of the annual CSBG Community Needs Assessment, and Community Action Plan (Micro level and Macro level).
• Participant in trainings for staff development
• Complete intake with clients via phone, email, and/or in person.
• Complete weekly referral log
• Be up to date with all referral inquires (Iris, Smart sheets, and website)
• Keep confidential all information pertaining to agency children, families, clients and staff.
• Perform any other assigned tasks relevant to the effective operation of the agency or assigned by supervisor.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Morning shift

Ability to Commute:

• Aurora, IL 60506 (Preferred)

Ability to Relocate:

• Aurora, IL 60506: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19