Customer Service / Dispatch Associate

Description

Who We Are :

AMERI-CANS is a fast growing and dynamic Company that is owned and operated by Marine Corp Veterans with our Corporate Headquarters located in Manassas Park, VA. Founded in 2020, the Company's growth has surpassed the DMV area and to date its footprints expands to Indiana and South Carolina. The founders of AMERI-CANS through their comradery and experience in the marine Corp environment found themselves in unique position to recognize and appreciate the niche of the under-appreciated value of portable sanitation. We provide superior temporary sanitation solutions grounded in our core values of discipline and commitment to strive to be number one in service level excellence in the industry. We accomplish this mission through the peerless dedication that drives us and through each team member's dedication to treating each and every customer as if they are our only customer with an impressive sense of urgency and responsiveness. Our success enables us to support our fellow Veterans and Gold Star families in honoring our shared service and sacrifice. We are looking for talented individuals with an unwavering desire to succeed and grow with us; and without saying, we also support our fellow Veterans and their pursuit of post-service ambitions as productive members of society.

Job Overview :

AMERIC-CANS is looking to grow its team with a full-time Customer Service / Dispatch Associate for our location in Manassas Park. The Customer Service / Dispatch Associate is responsible for the company's most important function, which is the delivery of excellent service to our customers. This role focuses on customer service, business development, and problem solving. You will be on the front lines, taking inbound calls and driving new and existing business, while facilitating the execution of all our staff and drivers in the field! This is a great opportunity for anyone that thrives in a fast-paced and exciting environment where the expectation is high-performance, high-engagement. The growth opportunities are endless.

Job Duties and Responsibilities : (Essential Job Duties) Common activities listed below : actual position responsibilities may vary.

• Provide outstanding customer service.
• Learn and leverage industry leading technology and software to manage enterprise operations.
• Answer inbound calls.
• Manage customer expectations, inquiries, and orders.
• Business development; be the "voice of the company" as one of the first AMERI-CANS team members to interact with inbound requests.
• Comfort and familiarity with office technology (Microsoft suite of products) as well as a demonstrated ability to quickly learn new technology in support of business operations.
• Experience with dispatch systems a plus.

Essential Functions :

Minimum Qualifications :

Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are the representative of the knowledge, skill and / or ability required. Position requires the ability to sit or stand for long periods of time; move fingers and hands, ability to stoop, crawl, bend, twist, reach, and crouch. Perform the essential duties with minimal or no supervision. Lift and carry up to 50 lbs.

Competitive Benefits :

Schedule : Shifts may vary 5AM - 1 : 30PM & 10 : 30AM - 7PM.

8-hour shift / Overtime

EEOC Disclaimer :

AMERI-CANS is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EOE Statement

AMERI-CANS is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is currently accepting applications.