What are the responsibilities and job description for the Help Desk Level 1 position at Two95 International Inc.?
Title – Help Desk Level 1
Position – Contract (6 Months)
Location – Cherry Hill, NJ
Rate - $Open (Best Possible
Responsibilities:
- Participate in project planning and scheduling.
- Ensure assigned project tasks are completed completely and on time.
- Ensure proper documentation, notification, and escalation of all incidents.
- Communicate with clients by phone, email, and in person.
- Troubleshoot and resolve system hardware and software problems.
- Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
- Performs other duties and responsibilities as assigned by the Project Lead.
Required Skills:
- 3 years related work experience or BS in Information Systems or related field.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Able to handle multiple assignments with attention to detail.
- Microsoft Windows Desktop Operating Systems
- Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
- Experience with Microsoft Office 365.
- Must type a minimum of 40 words per minute.
- Must have reliable transportation.
- Must be able to physically lift and move existing and new PC system components.
