What are the responsibilities and job description for the Help Desk Level 2 position at Two95 International Inc.?
Title – Help Desk Level 2
Position – Fulltime
Location – Cherry Hill, NJ
Salary - $Open (Best Possible)
Responsibilities:
- Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
- Ensure proper documentation, notification, and escalation of all incidents.
- Communicate with clients by phone, email, and in person.
- Troubleshoot and resolve system hardware and software problems.
- Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
Required Skills:
- 3 years related work experience or BS in Information Systems or related field.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Microsoft Windows Desktop Operating Systems
- Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
- Experience with Microsoft Office 365.
- Must have reliable transportation.
- Must be able to physically lift and move existing and new PC system components.
- Experience with VMWare and Hyper-V would be a plus.
- Experience working at a Managed Service Provider would be a plus.
