Workers' Compensation Claims Manager

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students. 

We feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives.  We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn’t end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work! 

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote work options, flexible schedules, and more. 

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As the Claims Manager for our Risk Management Services Workers' Compensation department, you will manage a team of Claim Adjusters for the accurate, timely and appropriate delivery of workers' compensation benefits. This is a hybrid role that requires selected candidate to work from our North Austin headquarters up to two days a week. 

A Typical Day 

• Review and audit claim data and timely share results with adjuster staff. 
• Review and promptly re-assign claims to appropriate claims adjuster and provide specific direction regarding claim investigation, as warranted. 
• Identify and assist with training needs of staff. 
• Ensure regular and appropriate communication with TASB members and internal staff. 
• If you’re still reading, we’d love to meet you!

How You’ll Make an Impact

• Review active claims and provide direction in order to ensure claims are handled in compliance with appropriate law and DWC rules. 
• Identify and assist with training needs of staff. 
• Identify and review all claims for potential re-insurance reporting. 
• Assure subrogation and recoveries from subsequent injury fund are processed timely and accurately. 
• Conduct performance evaluations on claims adjuster staff, based on claim review data and overall job performance. 
• Participate in ad-hoc projects as needed and perform other duties as assigned by the Department/Division Director, and/or Associate Executive Director of RMS for TASB, Inc. 
• Recruit, hire, and onboard new employees, including training of new staff.

Skills For Success

Education and Experience: 

• High School diploma or equivalent is required. Bachelor's Degree or some college is preferred. 
• 03 or 08 Texas Adjusters' license preferred. 
• Five or more years of experience in claims handling is required. 
• One year experience as supervisor preferred. 

Knowledge, Skills, and Abilities

• Knowledge of medical and legal terminology. 
• Ability to manage employees to include performance evaluations, complete and approve timesheets, travel requests, and expense forms. 
• Knowledge of medical and legal terminology. 
• Requires passing the appropriate background check for a Designated Campus Visitor as defined in Admin Policy 204. 
• Exceptional organizational skills with ability to prioritize tasks. 
• Excellent oral and written communication skills. 
• Knowledge of all applicable laws with the ability to analyze and provide direction on complicated claims. 
• Ability to function in a professional manner in a fast-paced environment. 
• Good computer skills, with preferred experience in windows-based system like Excel and Word. 
• Ability to generate and analyze reports using data in order to identify claim trends. 

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren. 
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more. 
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year. 

Posting Notices

• The health and safety of our employees and members, is our top priority.  
• The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
• This position does not qualify for visa sponsorship. 
• Any job offer is contingent upon receipt of results of a satisfactory background check. 

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