What are the responsibilities and job description for the IT Support Team Leader position at Tyber Medical, LLC?
IT
Technical Support - Team Leader
TechFox – Woodland Park, NJ 07424
We're looking for a highly motivated IT Professional, with
Advanced Technical skills, Good Customer Service, and Outstanding Leadership
and Supervisory skills, to lead our support team in maintaining outstanding
support to our clients.
Responsibilities
Manage Level 1 team of technicians,
including guiding, assisting with problem resolution, and delegating tasks to
them.
Provide level II IT support for our
clients via phone, in person, or remotely
Advanced Server Administration.
Workstation \ Printer \ Network troubleshooting
Provide training to staff, regarding
new tools, solutions, and procedures.
Track customer issues and ensure
their resolution
Document all support work on a
timely basis within our ticketing system, adhering to company guidelines
Complete special projects as
assigned
Qualifications
Advanced troubleshooting and
critical thinking skills
Superior Leadership/Supervisory
Skills
At least 4 years of IT support experience
Outstanding interpersonal skills,
including the ability to build a rapport with clients and maintain a
professional demeanor when handling complex user issues.
Advanced understanding of TCP/IP
networking and Windows Server environments
Expertise in AD, Exchange, VPNs,
VMs, Firewalls, Wireless, and Network security
Relevant 2 / 4-year degree required
Comp TIA A , N a plus
Experience with supporting Apple
products, smart phones, and other mobile devices a plus.
Job Type: Full-time
Job Location: Woodland Park, NJ
07424
Required education: Associate
Required experience: IT Support: 4
years
Required License Or Certification
Driver's License
Schedule: Monday to Friday
Company's website: www.techfox.it
Company's Facebook page: https://www.facebook.com/techfoxit/
Work Location: One location
Benefits
Health Insurance
Paid Time Off
Benefit Conditions
Waiting period may apply
Only full-time employees eligible
This Company Describes Its Culture
As
Technical Support - Team Leader
TechFox – Woodland Park, NJ 07424
We're looking for a highly motivated IT Professional, with
Advanced Technical skills, Good Customer Service, and Outstanding Leadership
and Supervisory skills, to lead our support team in maintaining outstanding
support to our clients.
Responsibilities
Manage Level 1 team of technicians,
including guiding, assisting with problem resolution, and delegating tasks to
them.
Provide level II IT support for our
clients via phone, in person, or remotely
Advanced Server Administration.
Workstation \ Printer \ Network troubleshooting
Provide training to staff, regarding
new tools, solutions, and procedures.
Track customer issues and ensure
their resolution
Document all support work on a
timely basis within our ticketing system, adhering to company guidelines
Complete special projects as
assigned
Qualifications
Advanced troubleshooting and
critical thinking skills
Superior Leadership/Supervisory
Skills
At least 4 years of IT support experience
Outstanding interpersonal skills,
including the ability to build a rapport with clients and maintain a
professional demeanor when handling complex user issues.
Advanced understanding of TCP/IP
networking and Windows Server environments
Expertise in AD, Exchange, VPNs,
VMs, Firewalls, Wireless, and Network security
Relevant 2 / 4-year degree required
Comp TIA A , N a plus
Experience with supporting Apple
products, smart phones, and other mobile devices a plus.
Job Type: Full-time
Job Location: Woodland Park, NJ
07424
Required education: Associate
Required experience: IT Support: 4
years
Required License Or Certification
Driver's License
Schedule: Monday to Friday
Company's website: www.techfox.it
Company's Facebook page: https://www.facebook.com/techfoxit/
Work Location: One location
Benefits
Health Insurance
Paid Time Off
Benefit Conditions
Waiting period may apply
Only full-time employees eligible
This Company Describes Its Culture
As
- Detail-oriented
- quality and precision-focused
- Outcome-oriented
- results-focused with strong performance culture
- Team-oriented
- cooperative and collaborative
