What are the responsibilities and job description for the IT Support Specialist position at Leader Communications Inc?
Job Description
Job Description
Position Summary
Provide IT help desk support to include support for desktops, laptops, peripherals, and mobile devices. Record, process, and resolve all user incident / requests using the organization's established IT ticketing system.
Duties & Responsibilities
Provide IT technical support expertise to include user permissions, desktop support, troubleshooting, imaging, patches / updates, user training, and peripheral support.
Test / validate all changes, to include performance of all security compliance testing.
Log and update requests / incidents in approved ticketing system.
Perform a variety of clerical duties as assigned
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
3 years related experience
CompTIA Security or equivalent certification
Security Clearance Statement : This position requires a government security clearance; you must be a US Citizen for consideration.
Clearance Level : Top Secret
Skill & Certification Requirements
Microsoft operating system
IT desktop, laptop, and peripheral support
CompTIA Security
Microsoft Technical Certification
DoD Security Clearance required : Top Secret
May require lifting of 20-50 lbs.
Extended telephone use
Position requires sitting for long periods of time. (Sedentary Work)
Most duties require use of a keyboard and computer monitor
LCI is an Equal Opportunity Employer / Veterans / Disabled
Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com
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