Academic Advisor

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Description

The Academic Advisor is a full-time 12 month position that reports to the Associate Director of Academic Advising and Military/Veteran Services.

Essential Functions and Duties

Primary Responsibilities

• Provide accurate, relational, and professional academic advisement to prospective and current students in accordance with assigned academic pathway and/or grouping.
• Adjust between prescriptive advising and holistic advising as determined by academic advising leadership based on events, time of year, assigned student grouping, etc.
• Assist students in assessing academic skills and interpreting student placement testing.
• Schedule a personal connection with each student at the beginning of his or her program, encourage students to devise a plan for their educational goals so they can self-register prevent their success, but also about strategies that will motivate them to succeed.
• Engage, each semester, with all assigned students via appointments, text, Zoom, and phone calls; especially for those who may be identified as being the most at risk.
• Meet performance expectations as assigned by Academic Advising leadership.
• Participate in all new student orientations, preview days, and registration rallies.
• Create and manage appointment schedule.
• Ensure students are responded to in a timely manner regardless of communication medium; all responses to student questions or concerns are expected within one business day after receipt with some extension consideration provided during peak registration cycles.
• Work with admissions recruiters, career services, support services staff and other College personnel to promote and ensure student persistence and completion of goals educational goals.
• Maintain working knowledge of current workforce needs and job markets as required.
• Maintain an accurate knowledge of core curriculum and common transfer practices of the principal receiving universities to which Tyler Junior College students transfer.
• Participate in College recruiting activities to attract traditional and non-traditional students as required.
• Provide professional, timely and courteous assistance to internal and external stakeholders of TJC.
• Travel to other TJC locations as required for advising duties.
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations.
• Meet or exceed annual performance expectations as designated by academic advising leadership.

Other Expectations

• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Perform other duties as assigned.

COMPETENCIES

Knowledge, Skills, and Abilities

• Understand and appreciate the community college mission.
• Ability and willingness to work both independently and as a part of a team.
• Ability to utilize computer technology to access information, maintain records and prepare reports required.
• Ability to communicate (verbally and written) with individuals and groups effectively.
• Ability to listen to and determine student’s needs.
• Ability to work cooperatively as a team member.
• Ability to work effectively under pressure and meet deadlines.
• Excellent interpersonal skills and a commitment to provide outstanding student service.
• Commitment to continued professional growth.

Qualifications

Required Education

• Bachelor’s degree from an accredited institution.
• Experience in a customer service setting and having a natural desire to help others problem solve.

Preferred Experience

• Master’s Degree
• Experience advising in higher education or other related areas.

This position will involve some evening/weekend work hours; especially during key registration cycles.