SUMMARY:  

Responsible for the successful overall coordination, administration and direction of all Human Resources and Employee Relation activities on property, in alignment with the objectives of the Casino and Hotel. Creates and oversees the implementation of employment policies and rules of employment for all Casino and Hotel employees.  Responsible for overseeing the administration, overall fairness and equability of all applicable tribal and federal employment laws, applicable state employment laws and casino and hotel rules of conduct policies and procedures. Develops, directs and oversees all employee incentive programs, employee assistant programs and employee benefits. Directly trains managers and supervisors in employee relations, appropriate disciplinary procedures and the critical legal aspects and human aspects of managing.

ESSENTIAL DUTIES, RESPONSIBILITIES:

• Formulates, administers and enforces departmental policies, procedures and performance standards.
• Revises and communicates with all levels of management and supervisors regarding Casino policies and procedures.
• Regularly reviews and evaluates job performance of HR staff.
• Provides a weekly HR update pertaining to number of employees on board and disciplinary actions taken per department.
• Ensures property wide compliance with applicable Federal, State, and gaming laws that govern employment.
• Schedules, coordinates and assists with Sexual Harassment Training
   transfers, promotions, and terminations to ensure that they are carried out in accordance with established Casino policies and procedures and Federal and applicable State laws.
• Develops, implements and directs proper procedures for Employee Counseling, Terminations, representing the Casino interests in labor relations activities
• Reviews, recommendations and suggestions to hire, transfer, suspend, lay off, recall, promote, discharge, evaluate, assign, reward, or discipline all Employees of the Casino
• Directs the administration of the property-wide Compensation and Benefits program, ensuring equity and consistency throughout.
• Sets priorities for the Human Resource staff, providing guidance and assistance as needed.
• Regularly reviews and evaluates job performance of all Human Resource staff to take the necessary steps to resolve unsatisfactory results or conditions
• Confers with General Manager and Gaming Commission on all employee investigations
• Consults with appropriate legal council to ensure that policies comply with Federal and applicable State law
• Direct training and/or coordination of training for managers and supervisors in employee relations and management skills
• Reports and confers on all patron liability claims with insurance and Casino legal advisors
• Investigation and recommendation of action on all Sexual Harassment, hostile work environment claims and employee non – termination grievances
• Mediates and arbitrates termination grievances with grievance board
• Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization
• Facilitates the flow of information, policy and procedure changes by organizing and presiding over scheduled departmental staff and supervisor meetings property wide.
• Held accountable to the highest degree for the accuracy and thoroughness of departmental records and reports.
• Tracks and maintains Attendance Policy records in conjunction with all Department Managers, Casino wide.
• Initial processing and orientation of all Casino new hires.
• Oversees and directs Employee Assistance programs, Employee Special Events and Employee Recognition Programs.
• Cooperates with all members of management to determine Employee Development needs, and to assist in administering appropriate plans to achieve objectives.
• Responsible for maintaining the highest degree of confidentiality.
• Ensures management of department fosters and encourages positive interaction between employees, management and customers.
• Be accountable for and fully utilize EDGE, our guest experience program, with each guest interaction.  
• Keep pace with completing internal edge observations, including coaching employees and data entry of weekly snapshots.

SUPERVISORY RESPONSIBIITIES:

Directly supervises the Human Resource Department; indirectly supervises the activities of all Employees concerning adherence to established policies, procedures, controls and laws regarding employment.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, including termination of employment; addressing complaints and resolving problems

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must pass initial drug screening, background investigation, random drug tests and credit check.

Education and/or Experience:

Bachelor’s degree in Human Resources Management and/or Business Management and Administration from a four-year college or university and four years experience working in the Human Resource field is needed.  Eight years related experience and/or training; or an equivalent combination of education and experience may be substituted.

Special Qualifications:

Minimum of six years experience in Human Resources, with progressive supervisory/managerial responsibilities required.  Excellent communication, organizational and analytical skills required.

Language Skills:

Ability to  read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Must have the ability to effectively present information to top management, and public groups.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job.

While performing the duties of this job, the Employee is regularly required to talk or hear.  The Employee is also regularly required to stand; walk; sit; and use hands to finger coordination, handle, feel objects, tools or controls.  The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.  When on the casino floor, thee noise level increases to loud. The casino floor is a smoking environment and the Employee must be able to tolerate tobacco smoke.

Native American Preference