What are the responsibilities and job description for the Customer Service & Logistics Specialist - Rochelle, IL position at Tyson Foods?
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Job Details:
SUMMARY:
This position sits in person at our Rochelle Distribution Center in Rochelle, IL.
The Customer Service & Logistics Specialist has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts. This process begins with the placement of an order and continues through receipt of final payment for that order. The Customer Service & Logistics Specialist manages this relationship by: a) becoming intimately familiar with the customer's organization, product needs, processes and procedures; b) analyzing historical data and account trends; and c) partnering with the Sales team to provide the highest level of customer service to all accounts. This information is then used to design efficient and cost-effective business solutions for the benefit of both the customer and Tyson Foods.
FULL DESCRIPTION:
Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customer(s), responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle; works to strengthen Tyson Foods’ relationship with external customers through regular communication, customer visits, and by expanding relationships with key contacts throughout customer’s organizations; establishes and maintains positive, effective relationships with key internal contacts; utilizes SAP order management system to process customer orders and to monitor compliance of all assigned accounts; maintains knowledge of all internal Tyson Foods policies, procedures and software applications; maintains knowledge of external customer's organizational structure, procedures and all other pertinent information; utilizes available resources to identify cost effective, supply chain efficiencies to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle, Tyson Foods relationship with its customers and/or accurate delivery of products to external customers.
REQUIREMENTS:
EDUCATION: Bachelor's degree or equivalent work experience
EXPERIENCE: 1- 3 years business experience
COMPUTER SKILLS: Proficient with MS Office applications required; SAP skills preferred
COMMUNICATION SKILLS: Strong written, oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
SUPERVISORY: N/A
TRAVEL: The position requires domestic travel for customer meetings; normal travel is approximately 2-3 times per year
SCOPE DATA: The Customer Service & Logistics Specialist in this organization supports a specific customer base within a geographical region for order management for all Retail, Foodservice, and National Account customers.
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Pay Range/Rate:
$43,000.00 - $86,000.00
Incentives:
Annual Incentive Plan:
Yes
Long-Term Incentive Plan:
No
Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package.
Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.
Job Details:
SUMMARY:
This position sits in person at our Rochelle Distribution Center in Rochelle, IL.
The Customer Service & Logistics Specialist has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts. This process begins with the placement of an order and continues through receipt of final payment for that order. The Customer Service & Logistics Specialist manages this relationship by: a) becoming intimately familiar with the customer's organization, product needs, processes and procedures; b) analyzing historical data and account trends; and c) partnering with the Sales team to provide the highest level of customer service to all accounts. This information is then used to design efficient and cost-effective business solutions for the benefit of both the customer and Tyson Foods.
FULL DESCRIPTION:
Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customer(s), responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle; works to strengthen Tyson Foods’ relationship with external customers through regular communication, customer visits, and by expanding relationships with key contacts throughout customer’s organizations; establishes and maintains positive, effective relationships with key internal contacts; utilizes SAP order management system to process customer orders and to monitor compliance of all assigned accounts; maintains knowledge of all internal Tyson Foods policies, procedures and software applications; maintains knowledge of external customer's organizational structure, procedures and all other pertinent information; utilizes available resources to identify cost effective, supply chain efficiencies to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle, Tyson Foods relationship with its customers and/or accurate delivery of products to external customers.
REQUIREMENTS:
EDUCATION: Bachelor's degree or equivalent work experience
EXPERIENCE: 1- 3 years business experience
COMPUTER SKILLS: Proficient with MS Office applications required; SAP skills preferred
COMMUNICATION SKILLS: Strong written, oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
SUPERVISORY: N/A
TRAVEL: The position requires domestic travel for customer meetings; normal travel is approximately 2-3 times per year
SCOPE DATA: The Customer Service & Logistics Specialist in this organization supports a specific customer base within a geographical region for order management for all Retail, Foodservice, and National Account customers.
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Pay Range/Rate:
$43,000.00 - $86,000.00
Incentives:
Annual Incentive Plan:
Yes
Long-Term Incentive Plan:
No
Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package.
Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.
Salary : $43,000 - $86,000
