What are the responsibilities and job description for the Desktop support technician position at Tyto Athene, LLC?
Tyto Athene is searching for a Desktop Support Technician to join our team in Chicopee, MA at Westover AFB. This is a complex contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities :
- Diagnose and resolve customer reported system incidents, problems, and events.
- Administer accounts, network rights, and access to systems and equipment.
- Troubleshoot system hardware and software.
- Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
- Knowledge of systems administration concepts.
- Knowledge of the operations and processes for incident, problem, and event management.
- Knowledge of electronic devices (e.g., computer systems / components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems GPSs ).
- Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
- Develop a trend analysis and impact report.
- Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
- Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
- Troubleshoot VMware WorkspaceOne enrollment issues.
- Troubleshoot VMware WorkspaceOne Application Assignment issues.
Requirements :
- 3 or more years of experience managing network modernization work or system projects of similar scope and complexity.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Knowledge of iOS and Android Operating Systems
- Knowledge of VMware WorkspaceOne Mobile Device Manager
- Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
- Forbearing, flexible, and supportive
- Active IAT II Security Plus Certification
- Provide onsite support in Grissom, IN
Security Clearance Required :
Active DoD Secret clearance
This is an "SCA" opportunity
Equal Opportunity Employer : Disability / Veteran
About Tyto Athene
Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes.
Tyto's services and solutions embody its domain expertise in four major Technology domains : Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT.
Tyto offers a broad range of service delivery models including design / install projects, Managed Services, and 'As-a-Service'.
With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.
Last updated : 2024-11-24
