What are the responsibilities and job description for the DSMC Monitoring Center Specialist position at Tyto Athene?
Responsibilities:
- Manage integration of the network system management tools.
- Perform network Management Systems monitoring and reporting.
- Operate as a team member on a 24 x 7 x 365 operational support team focused on identifying, responding, and resolving alerts / incidents.
- Provide network monitoring technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems, including Wireless LAN infrastructure.
- Perform critical/emergency systems administration tasks affecting the production environment.
- Maintain the availability of environments for projects and follow application deployment/configuration plans.
- Follow standard, repeatable, and business adaptive processes for the delivery and support of network services.
- Learn existing network environment services along with the associated infrastructure and the specific metrics used to manage its health.
- Evaluate network topologies, layouts, and services.
- Implement reporting and dashboards based on monitored network services.
- Utilize reporting tools to generate ad-hoc and daily/weekly/monthly reports.
- Onboard / off board network and other assets to maintain a current and up-to-date monitoring infrastructure.
- Create twice daily status reports and outage reports.
- Document significant events within the Master Station Log (MSL).
- Create incident tickets and escalate to the appropriate teams within the approved timeframe for network outages.
- Track the status of network outages and VIP tickets, including higher level outages.
- Provide onsite support with flexible working hours; be available to support the team when needed based on mission need.
Required:
- Bachelor's degree and 4 years of relevant experience; additional years of experience may be substituted in lieu of a degree.
- System administration experience (4 years).
- Experience with Active Directory.
- Experience with monitoring tools, such as SolarWinds, NetCool, InfoVista or other tools.
- Experience creating/running SNOW ITSM reports.
- Active DoD IAT Level II certification (Security CE), prior to start.
Desired:
- Experience using SolarWinds.
Clearance:
- Active Secret Clearance
- Must be a U.S. Citizen
Travel Required:
- Up to 10% of the time.
Potential for Telework:
- No remote work.
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $80K-$99K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene is an Equal Opportunity Employer and fully complies with all EEOC regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Salary : $80,000 - $99,000
