PBX Technician

Tyto Athene is searching for a PBX Technician.

Responsibilities:

• All adds, moves, changes required by N: Telecom or customer thru Service Now Incident and work order process (RITM) which can include the following.
• Conversing and working with customers on installation and troubleshooting of all telephony related devices.
• Any work telecommunications related directed from Novant Telecommunication Director, Managers or Supervisors.
• Any New phone installs
• All phone database troubleshooting

All phone repairs:

• Phone replacement (Driving to site as required)
• Patch cord replacement at set
• Handset replacement
• Handset cord replacement
• Anything Voice mail related
• Anything basic AA programming related

Analog:

• Configuration of Grandstream/Mediatrix SIP to Analog gateways
• Work with Novant Infrastructure for IP address reservations for Gateways
• Build of analog linesin C20
• All patching in patch panels or cross connecting of jumpers in MDF/IDF
• Connecting and testing devices
• Assist Novant Telecom with updating documentation of telecom spreadsheets for IP addresses etc.
• Work with Novant data Infrastructure as needed to troubleshoot data connectivity to phones etc.

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $90K-$110K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene is an Equal Opportunity Employer and fully complies with all EEOC regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.