Operations Transformation and Enablement Executive

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Operations Transformation and Enablement Executive

We have an excellent opportunity for the right leader to join U.S. Bank’s enterprise enabling function as the Operations Transformation and Enablement Executive reporting to our U.S. Bank Chief Operations Officer (COO), you will have the opportunity to lead a team of practice leaders responsible for execution of the direction, strategy, and core capability delivery for Operations. In partnership with our COO and Business Line COOs and Operations executives, this Transformation and Enablement Executive will help set and achieve long-term strategic objectives, drive horizontal operational capabilities while delivering on near-team business objectives and client experience outcomes.

THE ROLE

We consider this position to be a key leadership role in developing and delivering on our strategic transformation priorities in line with U.S. Bank overall priorities, helping the Bank become a more client-centric, modern, and efficient institution. U.S. Bank is focused on enhancing customer service, automating, and digitizing processes, building new capabilities, and driving efficiency across all lines of business and enabling functions, and as such, this executive must bring a passion for customer service, a desire to lead change on behalf of customers and colleagues alike, and able to operate in a centralized, highly accountable construct.

This leader will be given the opportunity to drive a horizontal strategy with a focus on innovation for our Operations enabling function, focused on transformation and a vision for the future. You will manage a team for our future focused on executing a hub-and-spoke model, by building out key practice areas at the core – focused on digitization, AI, automation, reporting and analytics, workforce, project and change management. The organization will support this function by deploying expert resources within various Operations teams to aligned to deliver against LOB priorities. We believe this model will drive further innovation and scale, to create more value for our clients and business areas, as well as our employees and shareholders.

This role could be based in any of U.S. Bancorp's key operational hubs, including but not limited to Minneapolis/Saint Paul, Atlanta, Milwaukee, Dallas, Cincinnati, Charlotte.

KEY RESPONSIBILITIES

• Work with our COO, each of our Operations Executives, and other business partners to define the role Operations plays in how we drive our corporate strategy for growth
• Establish business plan to enable the bank to maintain high efficiency and service quality and monitor performance against set targets
• Deliver integrated operations solutions and drive large scale operations transformation at pace
• Introduce and implement enhancements in digitization, AI, automation, platforms, reporting and analytics, project and change management and operations workforce capabilities in partnership with internal clients to optimize efficient and seamless communication and service delivery
• Build and foster strong partnerships with Operations teams as well as lines of business and act as an integrated service provider accountable to the businesses and customers the function serves. Identify and prioritize the most critical future factors to consider in making decisions
• Make plans to address changes or trends in the external landscape (i.e., the bank's competitors and clients) that affect Operations and our clients
• Ensure an effective balance of consistent and clear operating controls and service level agreements, while maintaining flexibility and service excellence
• Ensure compliance with internal and external compliance, policy, and audit requirements
• Build and harness highly talented, diverse teams: coach and develop others, understand team dynamics, and strengthen the overall capability of the organization
• Attract, hire, develop, and retain a pool of talented and successful professionals

BASIC QUALIFICATIONS

• Bachelor's degree, Master’s degree, or professional qualifications such as Six Sigma, Kaizen, PMP, etc. would enhance a candidate's qualifications
• An average of 10 years of financial services operations experience at group-level, divisional, or regional operations leadership levels

PREFERRED SKILLS/EXPERIENCE

• Experience leading operations teams across multiple product areas

• Demonstrated skills of leading an organization through operational transformation/re-engineering efforts
• Experience in leading large-scale programs and projects from discovery, design, and governance to delivery

• Skills in both strategic planning and execution and delivery of results
• Experience improving efficiency and/or reducing cost through applying artificial intelligence, machine learning, robotic process automation, or other digital capabilities
• Ability to communicate and simplify complex operational information to executive committees
• Experience in building strong internal relationships and influencing all levels of an organization
• Broad understanding of both emerging and established technology platforms and capabilities to accelerate use of digital solutions to eliminate waste and reduce manual processes

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $274,295.00 - $322,700.00 - $354,970.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Salary : $274,295 - $322,700