Branch manager

Branch Manager 3 - Slauson & Crenshaw - Los Angeles, CA

Job Description

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values.

The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations.

This role will regularly coach, develop, mentor, and train team members and exercise discretion with independent judgment in performing necessary duties.

Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.

Acts as a leader for customer experience, provides motivation and direction for the team, expands the customer base, and promotes and participates in the local market / community to identify the needs and promote U.

S. Bank products and services.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

ESSENTIAL FUNCTIONS :

Empowers, builds, and inspires the team through effectively communicating business goals, objectives, and company performance results in a simplified manner.

Leads with empathy and creates an environment where team members and clients feel valued. Sets and communicates individual employee performance expectations, including performance goals and core behaviors.

Swiftly zeros in on priorities through concise communication and eliminates roadblocks to optimize productivity. Interprets performance results and finds opportunities to drive success and holds the team accountable to actions and results.

• Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities.

Creates an environment that fosters teamwork, innovation, and encourages collaboration with team members, including U.S. Bank partners.

• Provides day-to-day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline, and termination.
• Adapts to new digital programs, products, services, and technology platforms. Teaches digital fluency and financial literacy to team members and customers.

Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.

Responsible for planning and executing customer market share growth at the branch level, including building relationships and collaborating with partners that are centered around U.

S. Bank products and services.

Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers.

Creates a culture of customer obsession with team members by providing a world-class customer service experience. Actively observes customer experience within the branch and identifies opportunities to consistently exceed customer expectations.

Uses influence with a focus on developing long-term relationships. Able to have proactive conversations with customers and manage their feedback.

Establishes, maintains, and manages an effective advisory and service environment through the customer engagement model.

Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage.

Applies financial acumen, critical thinking, and problem-solving skills to meet team members’ and customers' needs. Maintains an in-depth knowledge of U.

S. Bank products and services.

Partners with district, regional, and divisional leadership, and others to ensure optimal utilization of human capital resources.

Focuses on growing revenue, managing controllable expenses, and growing the business while exceeding customer expectations and focusing on becoming central in the lives of our customers.

• Participates in local market / community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community.
• Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.

Ensures documentation and / or reporting of all applicable transactions are within accepted quality standards of completeness and accuracy.

Limits bank losses and overall exposure.

• Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements, policies, and procedures.

Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.

Performs other duties as assigned or required.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Three to four years of experience working in a sales, retail management, or banking environment

Preferred Skills / Experience

• Thorough product / service knowledge and thorough knowledge of regulatory, policy, and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in a retail sales environment
• Working knowledge of employment practices, including rewards and recognition, employee development, and change management

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Last updated : 2024-07-20

Salary : $83,980 - $98,800