IT Specialist (ERP Applications Software)

Duties

The purpose of the position is to perform the role of an IT Specialist, Application Software Support resource. The position is also responsible for performing the daily role as EDI (Electronic Data Interchange) coordinator of the EDI Systems. The Application Software Support Specialist will assist in analyzing, designing, documenting, programming, testing, and installing new Application systems or create/install modifications to existing Application Systems.

This position is also responsible for occasionally providing off-hours support for change management and participate in on-call responsibilities.

• Ensures all Applications are integrated with all modules of the ERP (Enterprise Resource Planning).
• Effectively resolves problems in a timely manner demonstrating excellent problem-solving and decision-making skills.
• Can work independently or lead small Application Projects and collaborates with assigned team members.
• Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.
• Become a subject matter expert for the ERP and CSC In-house Application Systems, ERP and CSC In-house Application processes and implementation.
• Maintain any updates necessary for CG CSC IT Applications specific documentation utilized for setup and troubleshooting the ERP and CSC In-house application Systems.
• Provide and monitor updates to the ERP and CSC In-house Application Systems.
• Performs operational tests on ERP and CSC In-house application Systems in test array or operational configuration prior to issue or installation to ensure proper operation and absence of conflicts with required security settings.
• Communicate with 3rd party vendors associated with the ERP.
• Executes and monitors the status of the EDI onboarding cycle of new vendors for store, warehouse, and ecommerce drop ship business process types. Provide document life cycle support research for internal and external teams. Respond to vendor requests for routing changes and testing.
• Performs other related duties as assigned.

Requirements

Conditions of Employment

OTHER ESSENTIAL INFORMATION:

• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.
• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

How You Will Be Evaluated

• Benefits

  Review our benefits

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Please read the "How to Apply" section.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Additional Information on how you will be evaluated:
  Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.
  
  You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
  
  Outside Candidates: To apply, please visit our website at https://shopcgx.com/ and click on "Careers" at bottom of the page.
  Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:
  
  IT Specialist ERP Application Software FT - 6156
  Chesapeake, VA, US

  Agency contact information

  Human Resources

  Email

  employment@cgexchange.org

  Address

  US Coast Guard, Community Services Command
  510 Independence Parkway
  Suite 500
  Chesapeake, VA 23320
  US

  Next steps

  Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
  
  PRIVACY ACT NOTICE
  Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
  Principal Purpose: To collect information needed to determine how well an applicant's education and work experience qualifies them for the job they are applying for.
  Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
  Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.
  Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency

This announcement will be open until filled.