What are the responsibilities and job description for the ACIO, IT Infrastructure Operations position at U.S. Department of Transportation?

NOTE : Application Window Closes on 01 / 28 / 2025

SUMMARY

The Associate Chief Information Officer (ACIO) for Infrastructure and Operations leads the Office of Infrastructure and Operations within the Office of the Chief Information Officer (OCIO), in the Office of the Secretary (OST) at the U.S. Department of Transportation (DOT).

This leadership role is responsible for directing enterprise-wide IT infrastructure services, ensuring the delivery of secure, reliable, and cost-effective solutions that support the Department’s mission-critical operations and strategic objectives.

About the Office of Infrastructure and Operations

The Office of Infrastructure and Operations provides and manages the full range of commodity, enterprise-wide IT Shared Services that enable Department of Transportation (DOT) program offices to carry out mission activities, including help desk, network, server, storage, desktop, Cloud, email, wireless / mobile, telephony, Internet, telecommunications, data center management, disaster recovery, and all other infrastructure / platform commodity IT offerings, including assistive technologies.

JOB DUTIES

Leadership and Technical Direction : Provides strategic and technical leadership for a modern, high-performance, and secure IT infrastructure that aligns with the mission and operational requirements of the Office of the Secretary (OST) and DOT Operating Administrations.
Resource Management : Ensures efficient and cost-effective management of the organization’s commodity IT resources, optimizing their use to support departmental goals and priorities.
Service Delivery Excellence : Oversees the timely and reliable delivery of IT services, maintaining a strong focus on customer satisfaction and operational excellence.
Strategic IT Leadership : Serves as the premier IT services expert within the organization, providing authoritative guidance and insight on enterprise-level IT infrastructure initiatives and emerging technologies.

REQUIREMENTS

You must be a U.S. Citizen.

Submit application and resume online by 11 : 59 PM EST on the closing date.

Provide all required documents by closing date.

QUALIFICATIONS

As a basic requirement for entry into the Senior Executive Service (SES), you must clearly articulate and describe within your five (5) page resume evidence of progressively responsible supervisory, managerial, or professional experience which involved management of a program or organization of significant scope and complexity.

Your resume must provide information regarding your professional experience and accomplishments that demonstrate your ability to perform the duties of this position and meet the mandatory Technical Qualification(s) and Managerial Executive Core Qualifications listed below.

TECHNICAL QUALIFICATIONS (TQs) :

TQ1 : Demonstrate expertise in IT infrastructure, service delivery, and IT customer service.

TQ2 : Demonstrate success in an executive or senior leadership role defining an IT culture of excellence and in implementing innovative solutions in a decentralized federal agency or large organization.

TQ3 : Demonstrates in-depth knowledge of pertinent federal laws, regulations, policies, and guidance affecting transportation IT, or a related industry, and technical knowledge sufficient to understand laws, regulations, policies, and guidance fully.

EXECUTIVE CORE QUALIFICATIONS (ECQs) :

ECQ 1 - LEADING CHANGE : This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies : Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision

ECQ 2 - LEADING PEOPLE : This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies : Conflict Management, Leveraging Diversity, Developing Others, Team Building

ECQ 3 - RESULTS DRIVEN : This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies : Accountability, Customer, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility

ECQ 4 - BUSINESS ACUMEN : This core qualification involves the ability to manage human, financial, and information resources strategically. Leadership Competencies : Financial Management, Human Capital Management, Technology Management

ECQ 5 - BUILDING COALITIONS : This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies : Partnering, Political Savvy, Influencing / Negotiating

Highly interested and qualified candidates seeking more information about the Technical Qualifications (TQs) and Executive Core Qualifications (ECQs) required are encouraged to contact the job poster directly for assistance.

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ACIO, IT Infrastructure Operations

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