What are the responsibilities and job description for the Case Administrator / Dispatcher position at U.S. District Court - District of Arizona?
Our fast paced, prestigious environment will provide opportunities for challenging and rewarding work as a member of the probation team. The successful individual must be able to thrive in an environment that promotes teamwork and professional enrichment where we commit to supporting and defending the U.S. Constitution, the worth and dignity of all people, defending their right to be treated with fairness and respect, believing that all people are capable of positive change through the use of evidence-based practices.
POSITION OVERVIEW
The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers’ safety while conducting community contacts. The dispatcher will report directly to a supervisor, under the direction of the Assistant Deputy Chief Probation Officer. This remote position, with traditional/non-traditional hours, will be responsible for monitoring our officers’ safety in the community through the use of a web-based dispatching program.
The tentative schedule for this position is Monday through Friday from 10 am - 2 pm or 3 pm - 7 pm, with alternating day and evening coverage every other Friday.
REPRESENTATIVE DUTIES
- Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
- Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
- Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field.
- Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
- Responds to officer requests over the radio for non-urgent or emergency assistance.
- Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
- Communicates vital information to the officer’s chain of command in the event of an emergency or a non-responsive officer.
- Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
- Manages the storage and dissemination (if required) of radio and event logs.
- Maintain internal databases during downtime (i.e., SIRS, PACTS, etc.)
- Flex and backup dispatchers will maintain a limited caseload in support of officers in presentence operations and/or post-conviction supervision, when not performing dispatching duties.
- Other duties as assigned, depending on workflow.
MINIMUM QUALIFICATIONS
The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience.
General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.
Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Such experience is commonly encountered in law firms, legal counsel offices, banking, and credit firms, educational institution, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations.
Education above the high school level may be substituted for general experience.
PREFERREDQUALIFICATIONS
Preference will be given to those applicants who possess law enforcement and emergency dispatching experience.
Preferred Skills/Abilities
- Must have the analytical skills to pay attention to details—recall and document those details when necessary.
- Must have the ability to handle situations firmly, courteously, tactfully, impartially and respond to emergencies quickly and calmly.
- Must have the ability to communicate effectively with a wide variety of internal/external stakeholders across the district and provide support with a high level of customer service.
Applicants must submit the following:
- Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are not acceptable.
Applications will be considered complete when the online application and all required attachments (in proper format) are received by the Human Resources Division.
Applications and/or attachments received after the closing date may not be considered.
The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations.
Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under “Excepted Appointments” and are considered “at will” employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.
The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.
All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.
Participation in the interview process will be at the applicant’s own expense and relocation expenses will not be provided.
All promotions are subject to the approval of the Administrative Office of the U.S. Courts.
The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).
Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. §1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C. §1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.
Salary : $21 - $22
