Bilingual Member Service Representative (Teller)

U.S. Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that can't stop talking about doing just that. At U.S. Eagle, you can make a big impact and help create a world where people matter more than profit. As a Bilingual Member Service Representative, you will assist our membership with their financial needs while embodying our people-first approach in both English and Spanish.

We are hiring a full-time (40 hours/week) position and are looking for candidates that can work a flexible/variable schedule Monday through Saturday.

• Pay starting at $18.92 an hour.
• A bilingual pay differential is paid in addition to base pay.
• Required to speak Spanish and English in a professional setting

We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community.

• Medical, dental and vision insurance is available the first of the month following date of hire.
• Company paid basic life, short-term disability and long-term disability insurance.
• 401(k) retirement benefit that includes a company contribution and match.
• PTO Accrual (15 days off in the first year of employment).
• Paid federal holidays and paid birthday day off.

These are just a few of the great benefits our employees enjoy!

Essential Functions & Responsibilities:

• Personally greet each member as they enter the branch with an appropriate "Good Morning or Afternoon" and thanking them for coming in as they exit the branch; referring to them by name as often as possible. Must ask members to remove hats and sunglasses as they enter the building.
• Proficiently provide excellent member service to our members and potential members in both English and Spanish.
• Post and process member financial transactions; including but limited to, deposits, withdrawals and loan payments. Sell cashier checks to members; transfers amounts from member accounts as directed.
• Assist with member service requests which include but limited to address changes, debit card issuance and opening deposit accounts. Answer and resolve member inquiries. Conduct research on member accounts as required or requested.
• Perform a variety of miscellaneous tasks including typing, filing, completing title requests, computer input, answering phone calls and directing callers to the appropriate people.
• Encourage and educate members to use self-service conveniences including, but not limited to, Mobile Banking, Mobile Remote Capture, ATMs, and online banking to enhance their service experience.
• Identify and refer products and services that are appropriate in assisting the members financial success. Achieve all team and individual sale and service goals.
• Maintain in-depth knowledge of and comply with all department and security policies, procedures and federal regulations; including BSA requirements.
• Other duties as assigned.

Experience:

• Six months to one year of similar or related experience.
• Customer service and/or considerable experience handling large amounts of cash required.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Excellent written and verbal, analytical, and problem-solving skills; and proficient in Windows environment and Microsoft productivity software.

Required to fluently speak English and Spanish in a professional setting.