Inside Sales

Function:

Primarily responsible for interfacing with customers to process orders and inquires through quoting product prices, providing delivery specifications and payment terms and by offering substitute products where applicable. May be assigned to one or more sales representatives, providing sales support and customer service for specific customers.  

Duties & Responsibilities:

• Processes telephone orders by quoting product, prices, delivery specifications and payment terms and by offering substitute products where appropriate. 
• Assists outside sales personnel by processing priority transactions. 
• Establishes and maintains customer relationships, communications with customers and co-workers to provide technical information. 
• Participates in training opportunities to enhance and maintain personal and product knowledge. 
• Gains familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods. 
• Performs project management on job quotes and open orders. 
• Provides follow-up for customer quotes and lost sales. 
• Keep queues as clean as possible and up to date. 
• After successful completion of the training period and with management’s approval, the role can change to a hybrid environment.
• Other duties as assigned by manager. 

Competencies:

• Be a positive member of the sales team and project your positivity to those around you. 
• Driven professional with a strong desire to make a meaningful impact, foster business growth, and contribute to the development and success of the organization.
• Show up every day on time with the goal of helping our customers to be successful and have fun. 
• Collaborate with co-workers and assist them when they require help. 
• Problem Solve and ask for assistance as needed. 
• Learn vendors lighting, gear products and software and use them in your work. 
• Work with the Credit Department in solving customer credit issues and problems.
• Bring problems or disputes immediately to your supervisor’s attention to work together to find a solution.
• Be honest with your supervisor about your future goals and objectives.

Qualifications:

• High school diploma with minimum 2 years related experience.
• Effective written and verbal communication
• Knowledge of Solar ERP a plus
• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
• Able to prioritize work in multi-tasking environment.
• Able to meet tight deadlines, and follow up on commitments.
• Strong sales and customer service aptitude
• Able to operate effectively in a team environment, and work with sales representatives/specialists to meet customer needs
• Good working knowledge of Microsoft office.