Client Support Analyst / Office Coordinator

Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people?

U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-solving skills. Client Support Analyst duties include interacting with clients via e-mail and over the phone to help resolve issues. 

📍 Location: Los Angeles - Santa Monica (Onsite)

🕒 Schedule: Monday – Friday | 8:30 AM – 5:30 PM

Client Support Analyst Job Functions: 

• Answer customer phone calls professionally, providing the highest level of service
• Act as a liaison with other Operations departments to obtain the necessary information to respond to customer inquiries or resolve customer issues.  
• Respond to customer email inquiries promptly and address inquiries from start to finish.
• Express genuine interest and retain knowledge of the type of legal services offered

Perks and Benefits 

We provide our Client Support Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!

Requirements

All you need to be a Client Support Analyst is 3 years of relevant work experience. A high school diploma or equivalent is required. Prior administrative/office experience a plus!

Apply Today! 

Discover why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support