What are the responsibilities and job description for the Client Support Analyst position at U.S. Legal Support?
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people?
U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-solving skills. Client Support Analyst duties include interacting with clients via e-mail and over the phone to help resolve issues.
If you possess these qualities, consider joining our legal service team in onsite role in Sarasota, Florida!
Client Support Analyst Job Functions:
As a Client Support Analyst, you will play a critical role in ensuring our clients have a seamless experience. Your key functions will include:- Responding promptly to client and sales partner inquiries, resolving issues to final resolution.
- Setting up new client accounts via the company portal and providing onboarding support.
- Directing, coaching, and preparing clients to use portal features effectively.
- Completing front-end processing for settled cases.
- Conducting transcript and video status checks.
- Handling incoming inquiries related to price quotes for completed jobs.
- Collaborating with internal departments to address and resolve client issues swiftly.
- Working efficiently and suggesting improvements to workflow processes.
- Demonstrating a genuine interest in and retaining knowledge of the legal services offered.
Perks and Benefits
We provide our Client Support Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements
All you need to be a Client Support Analyst is 3 years of relevant work experience. A high school diploma or equivalent is required. Prior Customer Service or administrative/office experience is a plus!
Apply Today!
Discover why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support