SERVICES MGR (MCX) NF3

Duties

SUMMARY OF DUTIES: Serves as the Experience Manager and supervises all customer touchpoints throughout the store from the curb to the register. Reports to the Assistant Store Manager, Store Manager, or Operations Manager. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.

Responsible for the effective operation of the service front line and customer service desk operation. Ensures proper scheduling, staffing coverage and training of team members. Serves as the face of service throughout the store and leads the entire store effort on establishing, maintaining and promoting the Dress Blue Experience for customers. Responsible for the execution of Dress Blue initiatives that drive store culture.

Completes all sale and return transactions using the Point of Sale system. Leads the Customer Service Desk and may have Special Order desk oversight operation in collaboration with the Experience Specialist. Leads the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Ensures all service areas are merchandised to brand standards with proper product placement. Communicates product outs to Store or Assistant Store Manager.

Proactively identifies opportunities to resolve customer problems and concerns. Follows up with customers to ensure their problems are resolved. Communicates any outstanding problem resolution issues with the Store or Assistant Store Manager. Understands and articulates all MCX value stories, programs and promotions. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.

Works with the Training Specialist or designated retail manager who oversees training to ensure all team members are trained on policies related to service, returns and exchanges, service recovery and corporate service programs and promotions. Observes service transactions and coaches service team members to increase performance. Understands and operates within all service policies and exercises an 'I can DO that!' mentality when customer problems occur. Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Ensure all customers experiencing a problem receive follow-up with problem resolution from all areas of the store to include sales floor.

For the full Position Description please visit MCCS Careers website https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72013&PostingSeq=1

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Varies - Review "OTHER INFORMATION"

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applications must be submitted online via the MCCS Careers website:

  Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

  Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

  STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY)

  A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72013&PostingSeq=1 to be considered. Applications received without college transcripts (if using education) will be ineligible for consideration.

  STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under "My Job Applications"https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72013&PostingSeq=1

  STEP 3 - Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. Spouses must meet the minimum qualifications posted in the job announcement. Spouse preference eligibility begins 30 days before the military sponsor's reporting date to the new duty location. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60 day period of receiving new PCS Orders. Military spouses shall receive MSP for each PCS move until such time as they accept or decline a continuing position.

  Please see below to ensure your application includes the correct required documents to verify eligibility. Documents will need to be uploaded as an attachment(s) to your profile under "My Job Applications" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72013&PostingSeq=1

  Required Documents

  
  

  • Furnish a copy of the PCS order identifying a spouse's authorized move and the sponsor's reporting date to the new duty location. If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc.) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station).
  • Submit a current application or resume.
  • For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

  
  

  STEP 4 - If applicable, upload a copy of your Transition Assistanceform and copy of ID card with TA stamped on front of card as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72013&PostingSeq=1

  Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 4.

  Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

  NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.

  VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.

  Agency contact information

  CAMP PENDLETON MCCS

  Phone

  760/725-5893

  Email

  Pendleton.Vacancies@usmc-mccs.org

  Address

  CAMP PENDLETON MCCS
  MARINE CORPS COMMUNITY SERVICES
  ATTN: PERSONNEL OFFICER
  CAMP PENDLETON, CA 920555020
  USA

  Next steps

  All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency

Open to Public