What are the responsibilities and job description for the Information Technology Program Manager (Policy and Planning) position at U.S. Military Entrance Processing Command?

Summary

About the Position : The U.S. Military Entrance Processing Command, headquartered in North Chicago, IL, is a jointly staffed command, staffed by representatives of all branches of the Armed Forces. The command, through its 66 military processing locations (Military Entrance Processing Stations (MEPS) / Remote Processing Stations (RPS)), determines whether applicants are qualified for enlistment based on standards set by each of the services.

This position will be filled on a Permanent basis.

This job is open to

Federal employees - Competitive service

Current or former competitive service federal employees.

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

Veterans

Individuals with disabilities

Military spouses

Land and base management

Certain current or former term or temporary federal employees of a land or base management agency.

Clarification from the agency

See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.

This job is also open in another announcement to :

The public

This job is also open in another announcement to :

The public

Duties

As an Information Technology (IT) Program Manager (Policy and Planning), you will :

Serve as Command's Deputy Chief Information Officer which includes managing the J-6 IT Directorate Programs.

Develop a portion of the Information Technology (IT) portion strategic plan.

Develop affordable and executable information master plans as part of the Command Strategic Plan.

Ensure system availability and authority to operate.

Support modernization and agile product development and delivery.

Recommend Organization structure changes, position description updates, and billet moves to meet emerging mission and IT technologies.

Develop affordable and executable information master plans as part of the Command Strategic Plan.

Determine appropriateness of contactor performed work.

Provide oversight of projects and resources (i.e. monitoring costs, work and contactor performance).

Supervise the performance of subordinates within the Command.

Oversee resolution of serious / complex grievances / complaints / disciplinary actions of employees.

Oversee resources (manpower, equipment, funding) for the Directorate.

Oversee / train subordinate leaders on administrative functions including timecards, performance reviews, award program, work schedules, union negotiations.

Develop IT policies for Command.

Prepare training plans and performance evaluations for subordinate employees / supervisors.

Prepare / review briefing products for senior leader decisions or updates.

Requirements

Conditions of Employment

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

This position has been designated as non-critical sensitive as defined in DoD 5200.2-R, and requires you to possess or obtain and maintain, for the duration of employment, a SECRET security clearance.

Must file an annual financial Disclosure (OGE-450) statement.

Meet foundational, residential, and annual certification maintenance requirements per assignment to the Cyber Workforce.

Qualifications

Telework eligible position - Position has an official duty location of North Chicago, IL and is eligible for Situational Telework at the discretion of the Command. This position is NOT eligible for remote work (remote duty location). If telework is approved, selectees will be required to report to their official duty location as outlined in their telework agreement.

Who May Apply : Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

30 Percent or More Disabled Veterans

Current Department of Army Civilian Employees

Current Department of Defense (DOD) Civilian Employee (non-Army)

Domestic Defense Industrial Base / Major Range and Test Facilities Base Civilian Personnel Workforce

Interagency Career Transition Assistance Plan

Land Management Workforce Flexibility Act

Military Spouses, under Executive Order (E.O.) 13473

Non-Department of Defense (DoD) Transfer

People with Disabilities, Schedule A

Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible

Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible

Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement

Priority Placement Program, DoD Retained Grade Preference Eligible

Reinstatement

Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Experience :

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and / or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below :

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience :

One year of specialized experience. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled, including : Evaluating information technology services to formulate strategic plans to cover near and long term requirements to meet organization goals; Overseeing the organization's information technology resources; Applying information technology policies, principles, and practices in the delivery of planning, management and modernization; Developing briefing slides and information papers and conducting oral Question & Answer sessions for internal and external senior leadership; Overseeing all supervisory administrative functions (awards, union negotiations, performance appraisals, disciplinary actions, etc.) for a large and complex directorate. This definition of specialized experience is typical of work performed at the next lower grade / level position in the federal service (GS-13).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas :

Contracting / Procurement

Information Resources Strategy and Planning

Managing Human Resources

Strategic Thinking

Writing

Time in Grade Requirement : Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).

If you are a current Federal employee, you must include your pay plan, series and grade in your work experience(s) on your resume submission and / or upload supporting documentation (within-grade increase SF50) to show that you meet the time-in-grade requirement. In addition, if you step reflects '00', you must include your current salary for each position.

Education

This job does not have an education qualification requirement.

Additional information

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.

You will be required to provide proof of U.S. Citizenship.

One year trial / probationary period may be required.

One year supervisory probationary period may be required.

Direct deposit of pay is required.

This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.

This is a Career Field (CF) - Digital Technology position.

You may claim military spouse preference (MSP).

If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.

Multiple positions may be filled from this announcement.

Recruitment incentive may be authorized if determined to be in the best interest of the Federal Government and requirements are met.

Salary includes applicable locality pay or Local Market Supplement.

When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https : / / www.dfas.mil / civilianemployees / civrelo / Civilian-Moving-Expenses-Tax-Deduction / for more information.

Permanent Change of Station (PCS) allowances MAY be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and / or supporting documentation, a determination is made that you have inflated your qualifications and / or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

You may claim Military Spouse preference.

You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must : (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

Benefits

Review our benefits

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply : Applicant Checklist for Internal / Merit Promotion Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume :

Your resume may be submitted in any format and must support the specialized experience described in this announcement.

If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month / year to month / year or month / year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.

For additional information see : What to include in your resume.

2. Other supporting documents :

Cover Letter, optional

Most recent Performance Appraisal, if applicable

Proof of Eligibility to Apply : Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.

Time-in-grade documentation : If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade / Range Increases, and SF-50s with an effective date more than one year old).

NOTE : Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11 : 59 PM (EST) on02 / 18 / 2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https : / / apply.usastaffing.gov / ViewQuestionnaire / 12675038).

Follow the prompts to select your resume and / or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and / or other documents from your USAJOBS account or your application will be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

To verify the status of your application, log into your USAJOBS account (https : / / my.usajobs.gov / Account / Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit : https : / / www.usajobs.gov / Help / how-to / application / status /

Agency contact information

Army Applicant Help Desk

Website

https : / / portal.chra.army.mil / hr_public?id=app_inq

Address

BR-W37NAA US ARMY MIL ENTRANCE PROCESSING CMD

DO NOT MAIL

North Chicago, IL 60064

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity (EEO) Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents