Practice Operations Director

Description

POSITION PURPOSE: 

The Practice Director of Operations leads the overall Practice operations and drives outstanding patient care within assigned Practices, including but not limited to the successful execution of the financial business plan, overseeing all talent development, training and facility maintenance objectives.  Ensures compliance, bottom line profit margin, best practice execution, referral marketing, succession planning and talent management to build a highly efficient and profitable Practice. Ensures all USOSM’s standards are adhered to and executed consistent with company direction.    

PRINCIPAL RESPONSIBILITIES AND DUTIES: 

1. Leads assigned Practice Leadership to achieve Practice financial objectives for revenue, expenses and profit performance, within all assigned Practice(s) and assists with developing and driving respective growth budgets via support of Marketing initiatives  

2. Ensures the maintenance of fiscal reporting procedures within all assigned Practices are in full compliance with established company policies including but not limited to, Payer Relations, Credentialing, Revenue Cycle Management, Accounts Receivables / Payables, and Inventory Management 

3. Drives outstanding Patient care, Practice efficiency and productivity through leading Practice Leaders to fully implement all company Business essentials including but not limited to Strategic Scheduling, Leading Reach, Staging Process, Insurance Verification, Treatment and Planning 

4. Ensures effective communication with Practice Leadership and Surgeons on key performance metrics including leading and lagging indicators of the Practice’s financial performance as well as the process needs of the Practice 

5. Leads Practice Leaders through the execution of all performance management processes for non-clinical and clinical employees in assigned Practices to include rewards and recognition, fostering positive morale, conflict resolution and disciplinary procedures, up to and including termination of employment 

6. Supervises all assigned Practice Leaders while promoting a positive working environment that is aligned with the company’s POWER values and in conjunction with the Practice’s vision and mission 

7. Ensures appropriate staffing coverage for assigned Practices, training new and existing Practice Leaders in all processes, policies and procedures to ensure all assigned Practices meet or exceed budget while driving outstanding patient care.   

8. Assess talent at all levels within the Practice, provide ongoing coaching, training and feedback to develop the best Practice Leaders and staff in the industry 

9. Validates assigned Practice Leaders are maintaining all appropriate level of supplies to budget, instruments and equipment; verifies all treatment rooms are fully stocked and contain proper equipment to ensure an outstanding Patient experience 

10. Delivers ultimate oversight of maintaining licensure requirements for Doctors and Surgical Assistants to ensure all clinical employees complete all required yearly continuing education hours to maintain licensure requirements 

11. Leads by example all aspects of compliance including Federal and State law, OSHA, HIPPA, Nitrous, I-9 Verification, Anti-Harassment as well as maintains a high level of confidentiality with extremely sensitive information 

12. Performs other related duties as assigned 

Basic Knowledge & Competencies: 

• Outstanding verbal and written communication and collaboration skills with Surgeons and or Medical Doctors  

• Thinks and acts strategically while driving a high level of accountability to direct reports 

• Leads with Integrity and Respect while effectively managing the performance of her / his team 

• Manages performance for all Practice(s) assigned through influence and direct report relationships  

• Applies a Growth Mindset in all aspects of day-to-day responsibilities 

• Establishes a track record of delivering measurable results and making sound business decisions 

• Proven ability to create a high performing team 

• Excellent Patient / Customer Service and multi-tasking skills 

• Ability to work through projects and drive out efficiencies 

• High experience in metric and key performance indicators that create 8% in compounded annual growth 

• Strong attention to details and high level of accuracy while maintaining short deadlines 

• Well experienced in Microsoft Outlook, PowerPoint, Excel, and Word  

Previous Experience/Education: 

• Associate degree preferred or related years of professional leadership working experience 

• 5 years of operational leadership experience in leading leaders, experience within the dental and or healthcare industry is preferred 

PHYSICAL REQUIREMENTS 

• Working conditions are normal for an office environment  

• Frequent use of hands to manipulate the keyboard, telephone, files and other equipment 

• Ability to lift up to 10 pounds 

Qualifications

Salary : $100,000 - $105,000