Director, Member Relations

U.S. Soccer Overview

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That’s why we work closely with our Federation partners and members, to inspire, support and guide every level of the game : from the grassroots, to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of US.

U.S. Soccer is in a period of significant growth, with ambitions plans for US soccer in the near and far future. We are therefore, looking for dynamic servant-leaders to join us on this journey : in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

The Director of Member Relations is a strategic stakeholder manager with a deep understanding of how to use governance and policy as enablers. This person will be responsible for implementing our member and key stakeholder strategy – in alignment with U.S. Soccer’s strategic pillars – and leading governance and policy needs in support of that scope. They will work closely with the Head of Soccer Growth Strategy, Chief Soccer Growth Officer, Chief Legal Officer, and General Counsel, as well as the CEO, executive leadership, and broader ecosystem stakeholders to carry out key priorities to grow participation in the amateur ecosystem, provide participants positive experiences, and make the game more accessible and diverse than ever before. They are a natural leader and relationship builder, with experience driving mass alignment across diverse stakeholder groups and overseeing project / risk management principles to facilitate complex resolutions. This person will report to the Head of Soccer Growth Strategy and work closely with the Soccer Growth Department day-over-day. This person must embrace our diversity, inclusion, equity, and belonging (DEIB) philosophy and serve as an optimistic / high EQ leader with internal and external stakeholders.

Primary Responsibilities

• Serve as a key leader in implementing our member and stakeholder engagement strategy, specifically with how this relates to U.S. Soccer’s bylaws and policies
• Develop and implement a framework to evaluate and monitor the effectiveness of governance structures, policies, and bylaws in supporting and aligning member organizations with organizational goals and standards
• Own bylaw and policy management against soccer strategies, including identifying and completing amendments
• Drive alignment across diverse stakeholder groups where there are governance implications
• Develop and complete resolutions for complaints, issues, and other pre-grievance scenarios
• Manage governance tasks related to FIFA and Concacaf that are specific to our ecosystem
• Support the member strategy team where needed, such as attending key stakeholder events, servicing grant / financial assistance programs (e.g., Innovate to Grow), and facilitating feedback forums about our soccer strategies
• Contribute to the development and management of stakeholder management key performance indicators (KPIs)
• Co-create customer-centric strategies that balance governance / compliance and benefits with our offerings
• Display expert knowledge of applicable governance and regulatory standards in the amateur soccer ecosystem

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