What are the responsibilities and job description for the Customer Service Representative position at U.S. Waterproofing?
Do you enjoy engaging with people over the phone and providing exceptional service?
Are you a positive, upbeat communicator who stays calm under pressure?
Do you thrive in fast-paced environments and enjoy helping customers over the phone?
If this sounds like the perfect fit for you, keep reading
We’re looking for a motivated and upbeat Customer Service Representative to join our team!
This role involves managing a high volume of inbound and outbound calls while providing excellent customer support. The ideal candidate is customer-focused, a strong problem solver, and a team player with the ability to adapt and think critically. As a Sales Customer Service Representative, you are the first impression of our company—bringing high empathy, genuine care, and a customer-first mindset to every interaction. Your ability to connect, listen, and solve problems transforms each conversation into an opportunity to build trust and deliver an exceptional experience to our customers. If you thrive in a fast-paced environment and bring a positive attitude to your work, we’d love to hear from you!
Basic Requirements:
- Three years minimum of demonstrated experience in customer service
- Working knowledge of standard office software and web-based applications
- Experience with customer relationship management (CRM) software, such as Salesforce
- Strong typing skills with accuracy and efficiency
- Ability to work a Monday-Friday schedule ;including some Saturdays and Overtime as needed
- High school diploma or equivalent required
Skills & Other Preferred Requirements
- Professional attitude and appearance
- Effective team player with strong interpersonal skills
- Exceptional written and verbal communication skills, with the ability to convey information clearly and effectively
- Ability to be resourceful and proactive when issues arise
- Exceptional attention to details
- Effective time management and workload prioritization
- Passion for providing outstanding customer service
- Highly adaptable with a strong capacity for rapid learning
- Effectively manage high call volumes with professionalism
Responsibilities:
- Answer high inbound and outbound call volume 60 calls a day
- Take detailed notes from each inbound call describing the homeowner’s project/issue
- Provide exceptional customer support by resolving issues efficiently and professionally
- Document customer interactions in CRM software, ensuring records are up-to-date.
- Accurately input all customers information including name/address/phone/email into database
- Troubleshoot and resolve customer issues while maintaining a positive and professional demeanor
- Meet performance metrics such as response time, call resolution, and customer satisfaction
- Maintain a high level of professionalism and empathy in all customer interactions
- Provide sales support for schedule changes and cancellations
Benefits
Pay: The position is a Full -Time position and is paid at a competitive hourly rate with the opportunity for overtime
Benefits: Medical, Dental, Vision, and Life Insurance Retirement: 401k with employer match
Paid Time Off: We observe 8 national holidays plus a floating holiday: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day
Why U.S. Waterproofing?
Proven Expertise: Over 500,000 basements and foundations repaired since 1957.
Strong Culture: A highly rated employer with a 4.5 Glassdoor score and high employee engagement.
Ethical Commitment: Recipient of the 2021 BBB Torch Award for Ethics.
Modern Tools: Access to state-of-the-art facilities and equipment.
Ongoing Development: Significant investment in training and continuing education.
Since 1957, our mission has been to provide total peace of mind for our customers through education, comprehensive solutions, and extensive experience. In 2022, we partnered with Rotunda Capital Group to accelerate our growth and expansion throughout the United States.
- Our Core Values
- Be Resilient
- Have a Growth Mindset
- Keep It Real
- Do The Right Thing
These values guide our decision-making and shape our unique culture. We are committed to providing a platform for you to advance your career. Join the U.S. Waterproofing team as a Customer Service Representative
Salary : $18 - $22
