Manager, Corp. Parts & Warranty

CHATTANOOGA, TN

M-F 8am-5pm

Position open to remote: No

Grade: ES14

Compensation Range: $71,900 -

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance
  
  

What You’ll Do

Sr. Corporate Warrant and Parts Manager will oversee and lead our company's warranty and parts operations at a corporate level. This role will be responsible for developing and implementing effective strategies, processes, and policies to optimize warranty management, parts inventory, and vendor relationships across our organization.

• Develop and implement comprehensive warranty management strategies and policies utilizing industry trends.
• Oversee the development of parts warranty policies and procedures to maximize cost recovery.
• Manage the team by providing guidance, mentoring, and performance feedback while fostering a collaborative and results-oriented team environment, promoting innovation and continuous improvement.
• Collaborate with HR in recruitment, onboarding, and development of talent within the warranty and parts function.
• Monitor and analyze warranty/parts data, reports, and trends to identify areas for improvement and cost reduction utilizing methods that include root cause analysis.
• Collaborate with cross-functional teams to ensure warranty compliance and adherence to manufacturer requirements.
• Establish and maintain parts procurement processes along with strong relationships with manufacturers, suppliers, and vendors to negotiate favorable warranty terms and policies.
• Oversee warranty claim processing and ensure timely and accurate reimbursement for services and parts.
• Oversee the investigation and resolution of warranty-related issues and disputes as needed.
• Develop and implement strategic plans to optimize parts inventory control levels and distribution to minimize costs and maximize efficiency.
• Collaborate with cross-functional teams to ensure accurate forecasting of parts demand and minimize stockouts or excess inventory.
• Monitor parts usage, failure trends, and chronic repair to identify opportunities for engineering improvements in parts selection, quality, and performance.
• Implement systems and tools to track parts inventory, usage, and costs for accurate reporting and analysis.
• Establish performance metrics and goals for the team, and regularly monitor and evaluate performance against targets.
• Develop and maintain strong relationships with vendors and suppliers to ensure reliable and cost-effective parts sourcing.
• Negotiate and manage vendor contracts, pricing, terms, and service levels to identify opportunities for cost savings, process improvements, and product innovations.
• Monitor vendor performance, including quality, delivery, and customer service.
  
  

What We’re Looking For

Education

• Bachelor’s degree or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
  
  

Experience

• 5 years’ experience in truck or automotive service and/or parts required
• 3 years’ experience in warranty or parts management required
  
  

Skills/Certifications

• Solid team leading skills including: team building, leadership and communication
• Experience with Cetaris software beneficial
• Supply and inventory management skills
• Experience in warranty service, data entry, journal billing and payments required
• Strong analytical ability with attention to detail
• Excellent written and oral communication skills and negotiation skills
• Knowledge of vehicle components
• Proficient in Microsoft Suite products
• Experience with Cetaris software beneficial
• Familiarity with Lean Six Sigma practices
  
  

Supervisory Responsibility: 3-5 direct and 10 indirect

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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