Manager, US Channel Operations & Publishing

Job Description Summary Location: East Hanover, NJ or Cambridge, MA (Hybrid) #LI-Hybrid This position will oversee publishing and operations related to our US channel footprint. Helps bring to life our reputation-based content and channel strategy for the US Enterprise in service of Corporate Communications, Executive Communications and Therapeutic Area Communications. Job Description Your Key Responsibilities: Supports US Country Social Media Strategy, Content Playbook Best Practices (LinkedIn, Twitter beyond) Day-to-day publishing of social media and web content Key point of contact for submitting content for publication on US social media and US Web platforms Support content strategy for Corporate Communications, Executive Communications and Therapeutic Area Communications & Advocacy Supports facilitation of cross-functional content calendar in service of US Country reputation goals Supports US channel (social and web) measurement and reporting in service of country goals Supports Community Management Issues Escalation (US Channel Ecosystem) Supports best practices with social media and platform experts across the US (medical, marketing, etc.) Executes on Platform and Content Standards in accordance with BrandLab and US Social Media Content Standards Supports relationship with key review teams, including legal, digital governance, Ethics, Risk & Compliance, privacy and medical Contributes to Social, Web and Communication Excellence POV, Trends and/or Issues Escalation Ambassador for Digital Governance and Patient Safety - Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Role Requirements Essential Requirements: Bachelor’s degree required 5 years of experience in social media, content strategy or website Strong project management skills and ability to multi-task Social media and web experience Collaborative enterprise mindset with comfort in working in a matrix environment Understanding of US healthcare industry landscape Desirable Requirements: Advanced degree a plus Country communications, corporate communications, with healthcare and/or pharmaceutical background or translatable consumer background preferred Hands-on experience using social media management tools a plus; SEO, SEM experience preferred Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve. Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $102,400.00 and $153,600.00 / year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call 1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings Salary Range $102,400.00 - $153,600.00 Skills Desired Business Communications, Communication, Communication Medium, Corporate Communication, Creativity (Inactive), Internal Communications (Ic), Marketing, Media Campaigns, Media Content, Media Relations, Multimedia, Publishing, Social Media, Social Media Content Management, Social Media Management, Social Media Strategies Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.

Salary : $102,400 - $153,600