Ophthalmic Technician Manager/Trainer

To provide educational, support and training expertise to Ophthalmic Technician Personnel. To collaborate with management and providers to review and revise relevant processes and procedures as appropriate. To ensure Ophthalmic Personnel training and orientation needs are met. Ensures employees acquire the appropriate skills to perform their duties and are provided opportunities to increase their competence. The position is required to consult with providers to ensure best practices and to collaborate with staff throughout the organization. To assist with staff evaluation and interviews. Promote the mission, vision, and values of UAB Callahan Eye on an internal and external basis.

Job Description:

• Provide and assist in the training of all technicians.
• Works with providers to understand the needs of each particular division and designs a training program to meet expectations
• In concert with Director of Operations- Clinical, manages staff workforce to support providers and patients
• Participates in technician planning sessions and employment matters
• Works to control costs.
• Uses data to improve performance of the department in an ongoing manner.
• Provides solutions, ideas, and/or options for problems or new methods for addressing problems.
• Takes part in Process Improvement initiatives by serving as a leader, facilitator, coach, or team member, as designated.
• Collaborates with the manager in the development and tracking of quality indicators.
• Participates in department metrics (measures used to indicate progress or achievement) as directed.
  • Communicate with Staff/Physicians.
  • Engage in employee/physician/patient satisfaction surveys.
  • Communicate with Directors of Ambulatory Operations to address any issues.
  • Ensure staff meet and maintain annual competencies.
  • Promptly and professionally assists the physician in patient care.
  • Foster teamwork with all members of the clinic staff
  • Proactively monitor and adjust clinics as needed.
• Function as the 1st level, "go to person" for the providers and staff regarding troubleshooting issues.
• Maintain appropriate inventory levels and order supplies and minor equipment as directed.
• Assist with the review of workflows to aid in process improvement and efficient patient care.
• Facilitate daily operations and responsibilities of the "patient flow".
• Attend ophthalmology training as necessary to perform job efficiently.
• Performs miscellaneous duties as assigned.

Qualifications:

• Associates degree and five (5) years of experience and/or equivalent combination of education, training, and experience.
• Five (5) years of Certified Ophthalmic Assistant (COA) experience.
• Certified Ophthalmic Assistant (COA) certification required

Preferred Qualifications:

• Good organizational and ability to communicate effectively with staff, physicians, patients, and the public.
• Understanding of ophthalmic practice and patient care.
• Knowledge of medical instrumentation and proper care and usage.
• Ability to assess common safety hazards and take precautions to establish safe work environment.
• Requires extensive knowledge of eye anatomy, disease, symptoms and ocular medications.
• Knowledge of A-Scans, fundus photos, nerve fiber analysis and fluorescein angiography.
• Extensive knowledge of Electronic Medical Record and the ability to train technicians on systems.
• Extensive knowledge of NextGen scheduling program.
• Certified Ophthalmic Technician (COT) certification preferred.

Primary Location: Callahan Eye Hospital
Job Category: Other
Organization: 992007000 Callahan Eye Foundation Hospital
Employee Status: Regular
Shift: Day/1st Shift