Guest Services Representative - Gardendale Prime Care

Work Schedule: Full Time
Work Location: Prime Care, Gardendale

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Provides assistance to all patients, families and visitors who present to UAB Medicine Ambulatory Clinics. Ensures that the needs of all patients, families and visitors are met while serving in assigned area. Responsible for greeting and assisting patients and visitors at front and valet entrances of the clinic. Responsibilities will include, but are not limited to transporting patients, providing information/direction, and actively looking for opportunities to help people.

Position Requirements:
EDUCATION AND EXPERIENCE:
High school diploma or equivalent required. One year of customer service experience. Excellent communication skills required.

Preferred: Previous experience in a health-related field.

TRAITS & SKILLS:
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.