Community Outreach Manager-Legacy of Hope

Schedule: Shifts Vary

Location: Birmingham Area

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

In collaboration with department leadership, to develop action plans to maximize outreach opportunities in the community and optimize the donor family experience. To supervise the day-to-day activities of the aftercare team, the multicultural educator and supervisor of community outreach to ensure that the quality and quantity of their work optimizes the donor family experience, promotes and maximizes community contact and donor registration. To present information in formal and informal settings (public speaking). To display good rapport and professionalism with all clients and audiences. This position will require work outside of traditional business hours including some evenings, weekends and possibly holidays.

Position Requirements:
Minimum Requirements
Bachelor's degree in a related field and two (2) years prior OPO or education experience required. Degree in education or health education preferred. Experience and familiarity with medical terms and healthcare preferred. Previous DMV experience, volunteer management experience and/or teaching experience preferred. Work experience may NOT substitute for education requirement.

Licenses / Certifications / Registrations
Must have a valid driver's license issued in the United States and be able to be insured

TRAITS & SKILLS:
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.