FOH (Front of House) Supervisor - urbanbelly Wicker Park

About Us

Crowds gather at urbanbelly for a taste of Chef Bill Kim’s original and playful take on dumplings, rice and noodle bowls with an emphasis on bold flavors and local ingredients. Don't be surprised to see our award-winning chef working the line or the dining room.

FOH Supervisor Responsibilities:

Employee Relations

• Build rapport between kitchen and front of house staff to minimize conflict.
• Ensure that front of house attendants are greeting guests and answering telephone calls promptly and cordially.
• Maintain a sound and stress-free environment for everyone to work as a team.
• Maintain employee recognition and incentive programs to maintain high morale.
• Monitor staff’s appearance and take corrective action as necessary.
• Work with GM and HR to appropriately deal with any conflicts regarding staff.

General Operations

• Conduct daily pre-shift/post-shift to increase communication.
• Respond to any guest complaints and take necessary action.
• Monitor the appearance of the restaurant and take corrective action.
• Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
• Effectively supervise the restaurant and bar operation and delegate tasks to ensure excellent service and restaurant goals are consistently achieved.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Assist General Manager to monitor labor costs to remain within budgets and schedule employees accordingly.
• Maintain relationships with vendors to place orders.
• Train, monitor, and maintain the point of sale system.
• Assist in any areas of the restaurant when staffing constraints require.

The preceding reflects management’s definition of essential functions for the Front of House Supervisor position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

FOH Supervisor Benefits:

• Generous Paid Vacation (earn immediately, up to 40 hours in your first year)
• Paid Sick Leave
• Premium holiday pay
• Dining Discount and Family Meal
• Medical, Dental and Vision insurances (must average 30 hrs/week)
• Voluntary Short-Term Disability, Voluntary Critical Illness, and Voluntary Critical Accident Insurances Offered
• Naturalization Exam Reimbursement
• Referral Program Bonus
• Pre-tax Commuter Benefits

• At least 18 years of age.
• High school education or equivalent.
• 1-2 years of experience.
• Basic computer skills.
• Ability to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.
• Ability to lift and carry objects weighing up to 20 pounds on a regular basis.
• Frequent long periods of standing and walking are expected during the workday.
• Ability to reach for objects and stoop or bend as needed to perform job duties.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, stoop, and crouch for extended periods of time.
• Speak and hear: This position may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions.