Account Manager, Uber Eats

About The Role

Uber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the Midwest territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

What The Candidate Will Do

• Manage and expand a book of business that consists of the highest value local restaurant groups in the greater Midwest
• Collaborate with your accounts and unlock growth and expansion opportunities
• Educate the merchants on the value of in-app marketing, Ads, and other product offerings
• Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
• Maintain merchant retention and facilitate brand expansion
• Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
• Act as an ambassador of Uber Eats' mission, brand, and product
• Travel at least once a month to the assigned territory within the Midwest
• This position requires 3 days in-office, typically Monday, Tuesday and Thursday
  
  

Basic qualifications

• At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
  
  

Preferred qualifications

• Experience dealing with integration/POS related issues
• Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
• Experience in SQL
• Outstanding work ethic, attention to detail and curiosity
• Ability to clearly frame a value proposition and build a case by asking the right questions
• Persistence and influence to overcome objections and gain commitment from clients
• Ability to manage ambiguity and complex problem solving when working towards a goal
• Effective internal and external communication
• Proficiency in Salesforce and Google Sheets/Excel
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.