What are the responsibilities and job description for the Client Success Specialist, Uber Eats position at Uber?
About The Role
The Client Success Specialist role provides the opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently with SMB merchants to increase retention as well as grow revenue and expand service. Client Success Specialist are critical to retaining our newest partners, ensuring they are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Do
The Client Success Specialist role provides the opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently with SMB merchants to increase retention as well as grow revenue and expand service. Client Success Specialist are critical to retaining our newest partners, ensuring they are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Do
- Act as a consultant to restaurant partners, influencing them to adopt our products
- Complete outreach to churned partners to problem solve and establish trust with the end goal of reactivating these partners
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
- 1 years of experience in sales, operations, account management, or similar functions (customer or partner-facing)
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Proficiency in Salesforce and Excel
- Willingness to roll up your sleeves, and get in the weeds with our highest value partners
- Outstanding work ethic and attention to detail
Salary : $32 - $34
