Client Success Specialist - Jacksonville (Miami Based)

About The Role

This role focuses on post-sales support, helping merchants turn potential into reality. As an Account Coordinator, you'll play a critical role in driving sustainable growth, retaining high-value accounts, and providing strategic guidance to improve business operations. By expanding services and fostering long-term partnerships, you'll create mutually beneficial revenue growth for both merchants and Uber Eats.

What The Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

• Drive our business performance in your assigned portfolio by focusing on improving the experience for restaurants, delivery partners, and consumers using our platform
• Ensure we have the best restaurant offering and optimize their operational performance
• Identify and initiate new partnership opportunities in your city
• Foster deep relationships with top restaurant partners, identifying and acting on opportunities to take their delivery business to the next level
• Drive on-the-ground knowledge and context about the city you operate into the wider Uber Eats team
• Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
• Act as an ambassador of Uber Eats mission, brand, and product
  
  

Basic Qualifications

• At least 1 year of professional experience in Account Management, Business Development, Marketing, Operations, or similar functions
• Data-driven decision-making mentality and sound commercial judgment
• Strong motivation and passion to work with top restaurants and build a business together
• Travel into Jacksonville once a month
  
  

Preferred Qualifications

• Capable to run analysis and/or understand data and transform it into relevant insights
• Outstanding listening, communication, and organizational skills
• Effective at operating under pressure and meeting tight deadlines
• Highly autonomous - able to work with minimal oversight
• Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
• Bilingual in Spanish and English is a plus
  
  

For Miami, FL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.