Client Success Specialist - Miami

About The Role

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

What The Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

• Build processes and standardize best-practices within merchant success and your territory
• Partner with our Operations and Sellers on managing the relationship, issues, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product
• Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
  
  

Basic Qualifications

• At least 1 year of experience in sales, operations, account management, or similar functions
  
  

Preferred Qualifications

• Outstanding work ethic and attention to detail
• Willingness to roll up your sleeves, and get in the weeds with our highest value partners
• Excellent communication
• Strong critical thinking ability
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
• Proficiency in Salesforce and Excel
  
  

For Miami, FL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.