What are the responsibilities and job description for the Client Success Specialist - Miami position at Uber?
About The Role
Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB") Account Management Team to be focused on Miami, FL market.
As an Account Coordinator, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative recommendations for business growth, and identify upsell opportunities for other product offerings. This is a client-facing role as an individual contributor.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
Basic Qualifications: At least 1 years of experience in a B2B, client-facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
A desire to grow in sales, sales operations, account management, or similar functions
Willingness to learn and to be coachable.
Must be diligent, a hard-worker and only willing to accept the best for yourself and your customers
Must be located in Miami, FL
Preferred Qualifications
Preferred Qualifications: Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB") Account Management Team to be focused on Miami, FL market.
As an Account Coordinator, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative recommendations for business growth, and identify upsell opportunities for other product offerings. This is a client-facing role as an individual contributor.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
- Identifying new sales opportunities through product adoption and location expansion Identify opportunities and recognize additional revenue potential Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
- Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
Basic Qualifications: At least 1 years of experience in a B2B, client-facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
A desire to grow in sales, sales operations, account management, or similar functions
Willingness to learn and to be coachable.
Must be diligent, a hard-worker and only willing to accept the best for yourself and your customers
Must be located in Miami, FL
Preferred Qualifications
Preferred Qualifications: Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
- Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus); Google Suite
Salary : $32 - $34
