What are the responsibilities and job description for the Client Success Specialist, Tampa Bay (Miami Based) position at Uber?
About The Role
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales for small-to-medium sized businesses, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialists are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
At least 1 year of experience in sales, operations, account management, or similar functions
Preferred Qualifications
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales for small-to-medium sized businesses, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialists are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions from merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Proactively maintain communication channels with clients via email, phone, and face-to-face meetings
At least 1 year of experience in sales, operations, account management, or similar functions
Preferred Qualifications
- Outstanding work ethic and attention to detail
- Willingness to roll up your sleeves, and get in the weeds with our highest value partners
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Strong knowledge on the local restaurant scene (exception: Atlanta & Florida)
- Proficiency in Salesforce and Excel
- Bilingual in Spanish and English
Salary : $32 - $34
