What are the responsibilities and job description for the Client Success Specialist position at Uber?
About the Role
Uber Eats is looking for a sharp, scrappy, and highly motivated individual who is proficient in Mandarin to join the Account Management Team in Washington, DC overseeing our Maryland and Virginia markets. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. The name of the game is more than maintenance- it's growth!
This position is critical to driving sustainable growth for merchants, retaining the highest value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.
What You'll Do
Basic Qualifications
Preferred Qualifications
For Washington, DC-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber Eats is looking for a sharp, scrappy, and highly motivated individual who is proficient in Mandarin to join the Account Management Team in Washington, DC overseeing our Maryland and Virginia markets. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. The name of the game is more than maintenance- it's growth!
This position is critical to driving sustainable growth for merchants, retaining the highest value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.
What You'll Do
- Manage and grow a book of business that consists of the highest value local restaurant brands in Maryland and Virginia, both Mandarin and English speaking
- Educate the merchants on the value of in-app marketing, ads, and other product offerings
- Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
- Maintain merchant retention and facilitate brand expansion
- Develop a strong Uber-first mindset to achieve both personal KPIs and business goals
- Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant pain points
- Act as an ambassador of Uber Eats' mission, brand, and product
Basic Qualifications
- Proficiency in Mandarin
- At least 1 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and/or annual goals (quota)
- Outstanding work ethic, attention to detail and curiosity
- Ability to clearly frame a value proposition and build a business case by asking the right questions
- Persistence and influence to overcome objections and gain commitment from clients
- Effective internal and external communication
- Proficiency in Salesforce and Google Sheets/Excel
- This position is hybrid and requires 50% of time in office
- Must be available to travel locally to restaurant partners at given times during the month
- Be willing to get creative, have fun, and hold yourself accountable
Preferred Qualifications
- Experience dealing with integration/POS related issues
- Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
- Experience in handling Quarterly Business Reviews and upselling services/ products
- Proficiency in Salesforce and Google Sheets/Excel Experience in the restaurant industry is certainly a plus!
For Washington, DC-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Salary : $36 - $38
