What are the responsibilities and job description for the Senior Product Manager, Grocery Shopper Experience position at Uber?
About The Role
As a Product Manager on the Uber Grocery Delivery Experience team, you'll play a key role in creating a flawless fulfillment experience that gets customers anything they order from local merchants. Uber to date has successfully helped customers get restaurant food delivered to their doors, and we are excited to bring that delight and convenience to virtually everything else.
Today, we're focused on the grocery, convenience, and alcohol sectors, while expanding into more verticals like retail. Customers demand that their orders arrive accurately, on-time and with minimal interventions on their part. To accomplish this, you will define and execute the product strategy to ensure that the shopper experience is simple, while prioritizing accuracy and quality - every time.
In this role, you will be working with a broad set of cross-functional stakeholders across operations, data science, design, engineering, marketing and more, to deliver a reliable and delightful shopping experience.
What The Candidate Will Do
The opportunities to evolve the shopper experience are myriad and we are only just getting started. This is a representative sampling of the areas you might be tackling together with the team you're leading:
As a Product Manager on the Uber Grocery Delivery Experience team, you'll play a key role in creating a flawless fulfillment experience that gets customers anything they order from local merchants. Uber to date has successfully helped customers get restaurant food delivered to their doors, and we are excited to bring that delight and convenience to virtually everything else.
Today, we're focused on the grocery, convenience, and alcohol sectors, while expanding into more verticals like retail. Customers demand that their orders arrive accurately, on-time and with minimal interventions on their part. To accomplish this, you will define and execute the product strategy to ensure that the shopper experience is simple, while prioritizing accuracy and quality - every time.
In this role, you will be working with a broad set of cross-functional stakeholders across operations, data science, design, engineering, marketing and more, to deliver a reliable and delightful shopping experience.
What The Candidate Will Do
The opportunities to evolve the shopper experience are myriad and we are only just getting started. This is a representative sampling of the areas you might be tackling together with the team you're leading:
- Understand the needs of our Earners, potential Earners, as well as various lines of business to define the vision, strategy, and roadmap for your product area
- Ensure that couriers are sufficiently prepared to handle complex orders and be able to provide them live support in a scaled, tech-driven way while they are shopping and delivering
- Be a thought leader for ways to ensure fulfillment success across all levers, from pricing and incentives to courier education, rewards and data transparency
- Collaborating with our regional operations and sales teams to deeply understand the market nuances and pain-points related to fulfillment - and then devising and executing product solutions to solve them
- Influencing the product roadmaps of many other teams across Uber that work to onboard Earners, manage their trip experience and match them with orders
- Minimum 3 years experience delivering successful and innovative products with your fingerprints all over them
- Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users and partner's problems
- Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the metal
- Attention to detail. The ability to obsess over every single part of the checkout process
- Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to leverage this data to make decisions without getting stuck in analysis paralysis
- A Driver" mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery
- A high bar across the board - from your own contributions to the people you work with, to the products you work on
- A never-ending desire to grow and learn
- Experience building products from 0 to 1
- Experience in the grocery, retail, CPG or ecommerce industry
- Fulfillment and/or Marketplace experience. You would have directly worked on fulfillment, logistics, delivery or other last mile problems, or have strong knowledge of how marketplaces (where multiple parties transact on a platform you've had a hand in building) work
Salary : $190,000 - $211,000
