In Plant Account Manager

POSITION SUMMARY:  The In-Plant Account Manager provides direct support and leadership to an in-plant services team to ensure the timely and effective service and bidding of new lines of business to the assigned customer(s). This role reports to and works in an assigned customer facility daily. The In-Plant Account Manager collaborates closely with sales, administrative and operational teams to execute a market strategy to drive functional excellence, budget achievement and revenue growth. The In-Plant Account Manager oversees all matters related to the assigned operations, implements effective safety and accident prevention programs, leads all operations to ensure compliance with standards and drives change management initiatives to introduce and sustain new processes that contribute to the growth and durability of the operation of the business.

PRINCIPAL RESPONSIBILITIES:

• Hires, trains, mentors, develops, schedules work, directs, manages performance, and performs other responsibilities related to the management of the in-plant services team.
• Manages processes and procedures to drive operational excellence for all touch points in the customer experience including customer inquiries, problem resolution, securing price increases, selling new lines of business, and retaining existing account(s).
• Defines expectations for service teams regarding service level goals, individual and team performance goals, quality assurance targets and productivity levels. Leads and motivates the team to meet those service goals accordingly.
• Creates, documents, implements and manages an audit process for all assigned in-plant programs.
• Works with in-plant customers, third party vendors and the in-plant services team to ensure assigned programs are succeeding when it comes to vendor reduction, cost effectiveness, sustainability, regulatory compliance, and reduced liability.
• Maintains and chairs a regular cadence of meetings with customer and in-plant service team to review performance against established KPI’s.  If performance isn’t satisfactory, works with the customer and in-plant service team to ensure that root causes are identified and addressed via corrective actions and provide follow-up.
• Collaborates with the customer and in-plant services team to identify and take advantage of opportunities for waste minimization as well as revenue growth.
• Leads all matters related to operations to ensure overall operations meet safety, compliance, and P&L objectives.
• This role will have full P&L responsibility for the customer(s) accounts and operations within the assigned facility.
• Builds strong relationships and provides client service expertise to support functional counterparts within the team.
• Works closely with division, area, or corporate personnel to evaluate changes in business processes/procedures and implement appropriate action plans.
• Maintains and delivers accurate, timely and effective reporting and analysis of in-plant service metrics and activities.
• Manages relationship with all outside contractors.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Strong process and project management skills or certification.
• Experience managing multiple and competing stakeholder requirements.
• Excellent communication and self-motivation skills.
• Able to create, document and maintain site specific environmental, health and safety and hazardous materials management training manuals.
• High level of analysis and problem-solving skills.

MINIMUM QUALIFICATIONS:

• Minimum of 2 years of supervisory or management experience or participation in Republic Services’ management trainee program.
• An in-depth knowledge and understanding of in-plant service operations and regulatory requirements of small and large quantity generators.
• Ability to obtain and maintain required credentials for access to the customer facility.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global