What are the responsibilities and job description for the Customer Solutions Specialist position at uBreakiFix?
Company Overview
uBreakiFix specializes in electronic repairs including cell phones, gaming consoles, tablets, and computers. Founded in 2009, the company has rapidly expanded to have over 700 stores nationwide. Partnerships with major tech companies such as Google, Samsung, Dell, and Microsoft ensure that uBreakiFix remains a staple in the community.
Are you sales oriented and results driven? Do you love technology? Join our team of sales professionals in one of the largest and most reputable repair companies in the US!
Position Details
As a Solutions Expert you will work inside a retail store, and be the face of uBreakiFix, delivering award-winning, personalized customer experiences. They are responsible for guiding the customer through the entire uBreakiFix experience from start to finish. The Solutions Expert utilizes proven techniques to increase lead and walk-in conversion rate, accessory and product sales, and driving positive Google reviews.
Tasks & Responsibilities
- Perform essential routine customer service duties. This includes, but is not limited to: greeting customers, answering phone calls, providing repair estimates, utilizing the point of sale system to process payments, and giving status updates for each repair
- Identify solutions to customer’s technical challenges and offer personalized product solutions that meet customer needs. Examples include: electronic protection packages, refurbished devices, and mobile phone accessories
- Attend training on sales strategies, product knowledge, and methods to boost specific key performance indicators
- Explain technical issues and relevant partner details to customers in a non-technical, simple to understand manner
- Maintain a positive attitude to de-escalate and enhance the customer experience and drive 5-star Google Reviews
- Demonstrate uBreakiFix’s core values in all interactions
Key Attributes and Abilities
- A love for people and the devices that enrich their lives
- A passion for selling, solving problems and delivering solutions
- A willingness to learn and leverage sales resources provided by uBreakiFix
- Reliable and flexible when it comes to dealing with difficult situations
- Basic understanding of mobile devices, computer hardware and software
- Strong oral and written communication skills
- Pass a drug and background screening with advanced notice
- Reliable transportation
- Punctual and dependable
- 18 years of age or older
Preferred Qualifications
- 1-2 years experience in a sales environment and proven ability to meet sales goals
- 1-2 years customer service experience in a retail environment
- High school diploma or equivalent
Physical Requirements
- Frequent bending, kneeling, and reaching to stock shelves and assist customers
- The ability to lift and carry customer devices weighing up to 25 pounds
- Occasional use of ladders or step stools to access high shelves
- Repetitive use of hands and arms to operate a point-of-sale system
Compensation
Competitive hourly pay plus uncapped commissions.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 36 – 42 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $16 - $20
