What are the responsibilities and job description for the Patient Services Representative 2 (PSR 2) Pool position at UC Davis Health?
Department Description
This posting is for all upcoming career Patient Services Representative 2 positions at UC Davis Health, in various departments/clinics within the Ambulatory Care Division, Patient Contact Center, and the Ambulatory Float Department located in the greater Sacramento region.
For a list of departments that could potentially have openings, please visit https://www.ucdmc.ucdavis.edu/nurse/clinicalareas/ambulatory.html
AN APPLICANT ELIGIBILITY LIST WILL BE ESTABLISHED FROM THIS POSTING TO FILL CURRENT AND FUTURE CAREER POSITIONS.
This list will be used for until the list is exhausted, or next pool is posted.
The Clinical Operations Division (Ambulatory Operations) offers a full complement of facilities and services including specialty and ambulatory care clinics, CCRC, and clinical centers including Centers of Excellence with the MIND Institute, and Women's Health. The Ambulatory Division is committed to maintaining a fully integrated primary and Academic Health Center contributing to excellence in patient care, and enhancement of educational and research initiatives.
The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have.
Job Summary
Final Filing Date
Qualified Candidates to be Interviewed at Any Time
Salary Range
$25.25 - $31.33
Salary Frequency
Hourly
Appointment Type
Career
Number of Positions
Variable
Percentage of Time
100%
Shift Hour
8 hours
Location
Variable
City
Variable
Union Representation
Yes
Benefits Eligible
Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
THIS IS NOT AN H1- B OPPORTUNITY
Responsibilities
The Patient Services Representative 2 (PSR 2) is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.
Under the direction of the Practice Manager and/or Supervisor, the PSR 2 is responsible for medical office duties which may include appointment scheduling, registration, cashiering, handling multiline phone/call distribution, discharge, referrals, authorizations, data entry, insurance verification and filing.
Required Qualifications
- Experience in a field of customer service or an industry where customer service is predominant.
- Experience handling telephones or multiphone line.
- Working knowledge of computer systems and applications.
Preferred Qualifications
- Clinics – Prior medical setting and/or hospital experience
- Patient Contact Center – Prior experience working in a call center environment.
- Experience performing appointment scheduling, patient registration, and/or patient discharge.
- Experience with medical insurance verification within a medical environment.
Special Requirements
- Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice.
- This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
- The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.
We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.
As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
Salary : $25 - $31
Patient Services Representative 3
University of California Davis Health System -
Sacramento, CA
Patient Services Representative 3
UC Davis Health System -
Sacramento, CA
Patient Services Representative 3
University of California - Davis -
Sacramento, CA
